Salesforce
This is where we send SF ticket ownership after updating Insurance details
Billing MI
What is the Release Type of OA100 cases in AMD?
Paid to Patient
If patient used ADVANCE PAY, where can they get the itemized bill?
PTPItembill@Natera.com
Who should own the SF ticket after we send Keyword Escalations?
Keyword Escalations
If PR1 is for Deductible, what is PR2 in EOB?
Coinsurance
What do we put in for the "FROM" section in sending email to the patient?
PatientSuccess@Natera.com
Where do we send case to request a claim retraction?
Synergen Assist
What tab in AMD do we find Patient's Balance?
History
Patient is requesting a Paper statement, where can we request it from?
ESO@Natera.com
What box do we click before sending email to patient to make sure its still HIPAA-compliant?
If patient used Advance Pay, what does it say in the "OPTION PATIENT CHOSE" portion in Care?
Pre Pay
In sending Keywords Escalation email, what do we put in for the "FROM" section?
Bill Review
Where can we open Natera Hub in Salesforce?
App Launcher
What Tab in AMD do we click first to generate the statement for the patient?
Transaction Entry
Who is Natera's CEO?
Steve Chapman