Times and Things
What is the typical length of a billing period
26-35 days
What is the code for PECO Electric Residential Heating Service?
RH
When reviewing the financial status of an account, you must provide the customer with what?
Total Balance, Past Due Balance, Due Date
How can a customer enroll in electronic billing?
By logging into their online account
What does the Payment Status “Frozen” indicate?
The payment is saved and linked to a financial transaction
What is the current rate for a Late Payment Charge?
1.5 % of the Past due balance
What is a reason a deposit may be required for an existing customer?
3 or more late payments in the past 12 months
What is the minimum deposit amount billed for an account?
$30.00
What is a common reason for increased usage during holidays?
Decorative lighting
What term does CC&B use for Deferred Balance?
Budget Billing Difference
A rescind request is available for what?
Gas Service only
Other than usage, what is a possible cause of a high bill?
Balance transfer from a previous address
What is a customer request to refund a payment sent in error called?
Payment Reversal
What should the CSR advise the customer when canceling Budget Billing?
The plan will stop on the next bill and the current amount is still due.
When is a residential account eligible for a deposit refund?
After 12 consecutive months of on-time payments
What happens at the end of the 12-month Budget Billing cycle?
CC&B settles the difference between actual usage and billed amount
What are the two billing options available for accounts with an alternate supplier?
Consolidated Billing and Dual Billing
What happens under the Settlement option at the end of the Budget Billing year?
The Deferred Balance is billed or credited in one lump sum.
What is the threshold for triggering an automatic adjustment to the Budget Bill amount?
20%
When is a sub-Service Agreement (sub-SA) created?
When the supplier’s charges will be consolidated on the PECO bill
What does the Final Values Overlay zone in MDM display?
Daily usage patterns
What is the purpose of creating a Supplier Dispute Case in CC&B?
To suspend the supplier’s charges for 30 calendar days
What must be explained to the customer when initiating a meter mix-up dispute?
Full access to the entire property and meter is required
If a customer calls to express dissatisfaction about a previously closed High Bill Inquiry Dispute, what should you do first?
Verify the dispute was closed via an Oral Utility Report (ORUR) or a Written Utility Report (WRUR).
What is “Foreign Wiring”?
Usage from other sources that register on a meter incorrectly, such as hallway or outdoor lights.