Scope of Support
What is GEN6675
"My seasonal came off early and I'm still out of town, and you charged me how much??"
ARM (bonus: Can I go back on seasonal? (Not in Florida))
I need to know where my local store is
Keep
TV Select + 1 STB
What is 103.96
The ICOMS region New York, Carolinas, and New England are in
What is 202 East
Standard Rate Chart
What is GEN3384
"I saw on my bill my rates went up? What's that about?"
ARM (bonus: "Can't you just put me back on the old rates?")
Transfer to Internet Repair
TV Select + 1 DVR + Internet + WiFi
What is 190.95
The maximum credit amount given from the EBB program
What is 50 dollars, 75 in tribal lands
Seasonal Service Plan Overview
What is GEN2059
"There are other providers that I can get a lower rate for the same service!"
ARM
My Cloud DVR is not recording
Transfer to IP Streaming
TV Gold + 1 DVR + 2 STB + Internet + WiFi + Voice
What is 271.92
The day late fees are assessed on accounts
What is the day before the bill cycle begins
Rate Adjustment Landing Page
"My services have been interrupted, can I get an extension PLEEEEEEAAAASE?"
ARM (Bonus objection: "I'm a long-standing customer though!")
I just moved and self-installed my service from one address to another, and it's not working
Transfer to Self Install
TV Choice 15 + Internet Ultra + WiFi + Voice
What is 170.92
the cost to reprint a statement
What is 1.99
Unified Case Management Overview
What is GEN6490
"I got the $200 fee for 1gig, but I downgraded back to normal right away. I want this fee waived!"
I need to cancel my service, my mother, the account holder, has passed away.
What is submit a UCM (Bonus points for deceased customer handling)
Lifestyle TV Gold + 5 DVR + Internet Gig + Wifi + Voice + International
What is 326.90
The address customers can mail payments in Southwest Ohio
PO Box 1060
Carol Stream, IL 60132-1060