CoPilot
ARM
Scope of Support
Price Quotes
Random Randall
1000

Scope of Support

What is GEN6675

1000

"My seasonal came off early and I'm still out of town, and you charged me how much??"

ARM (bonus: Can I go back on seasonal? (Not in Florida))

1000

I need to know where my local store is

Keep

1000

TV Select + 1 STB

What is 103.96

1000

The ICOMS region New York, Carolinas, and New England are in

What is 202 East

2000

Standard Rate Chart

What is GEN3384

2000

"I saw on my bill my rates went up? What's that about?"

ARM (bonus: "Can't you just put me back on the old rates?")

2000
My WiFi isn't working (Bill is paid, no outage)

Transfer to Internet Repair

2000

TV Select + 1 DVR + Internet + WiFi

What is 190.95

2000

The maximum credit amount given from the EBB program

What is 50 dollars, 75 in tribal lands

3000

Seasonal Service Plan Overview

What is GEN2059

3000

"There are other providers that I can get a lower rate for the same service!"

ARM

3000

My Cloud DVR is not recording

Transfer to IP Streaming

3000

TV Gold + 1 DVR + 2 STB + Internet + WiFi + Voice

What is 271.92

3000

The day late fees are assessed on accounts

What is the day before the bill cycle begins

4000

Rate Adjustment Landing Page

What is GEN8441
4000

"My services have been interrupted, can I get an extension PLEEEEEEAAAASE?"

ARM (Bonus objection: "I'm a long-standing customer though!")

4000

I just moved and self-installed my service from one address to another, and it's not working

Transfer to Self Install

4000

TV Choice 15 + Internet Ultra + WiFi + Voice

What is 170.92

4000

the cost to reprint a statement 

What is 1.99

5000

Unified Case Management Overview

What is GEN6490

5000

"I got the $200 fee for 1gig, but I downgraded back to normal right away. I want this fee waived!"

ARM
5000

I need to cancel my service, my mother, the account holder, has passed away.

What is submit a UCM (Bonus points for deceased customer handling)

5000

Lifestyle TV Gold + 5 DVR + Internet Gig + Wifi + Voice + International

What is 326.90

5000

The address customers can mail payments in Southwest Ohio

Spectrum

PO Box 1060

Carol Stream, IL 60132-1060

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