CSG
Einstein
Bundles & Packages
Processes
Xfinity Apps
100
You click here to see the customers equipment
What is the satellite dish?
100
This is now the only method to take payments for our customers
What is the payment widget?
100
This package includes Anyroom DVR, 3 HD a/o's blast internet and unlimited CDV
What is HD Complete Triple Play?
100
This code allows you 10 minutes of prep time at the start of each shift
What is aux 11
100
We should fit into your life, not the other way around. With the XFINITY My Account app you can pay your bill, manage appointments, view or edit your WiFi Network name or password, and troubleshoot your devices. No Lines. No Waiting.
What is My Account app.
200
You click here to see previous completed work orders
What is the shopping cart?
200
Tech agents use these to assist their customers with their service issues
What is ITG's
200
This is the lowest tier needed for Nick JR, Encore & OWN
What is Digital Preferred ?
200
This tool allows you to send customer concerns or compliments to a specific agent and their supervisor
What is peer feedback?
200
If you ever loose your remote control for legacy equipment, this app. will be your back up just in case
What is TV Remote app.
300
When filled in this auto populates your sales rep ID on every work order
What is default data?
300
Make sure you read these daily so that you stay updated with any changes or updates on the job
What is alerts & news
300
This package is not offered in every area but allows customers to customize their TV package
What is My Tv Choice?
300
This database is for escalated issues not within your abilities such as go back or over the credit limit request
What is ER ONE
300
Turn any device into a personal TV screen anywhere in your home.
What is XFINITY TV app.
400
Click here to view service details and non-pay disconnect history
What is the checkbook?
400
Training will provide you with these to easily search for documents while on the job
What is document ID?
400
This package is offered at an EDLP of 92.85 and rarely offers a promotional rate
What is Economy Triple Play?
400
You would go here to track your aux times and RGU/Sales
What is sharepoint?
400
Share your favorite moments with friends and family. Live-stream directly from your smartphone to an X1 TV or another Share app user.
What is XFINITY SHARE app.
500
Customers less than 6 months looking to upgrade must be verified by this process
What is risk management?
500
This tool kit will show you how long a customer viewed (or didn't view) a movie
What is on demand purchases
500
These two additional features are what differentiate Hd Pref & Hd Pref Plus
What is Blast internet speed and HBO
500
The customer must agree to convert all existing services, with the exception of XFINITY Home, to this rate and Customers must enroll for a minimum of three months and a maximum of five months.
What is seasonal
500
Stay connected with the XFINITY Connect app to get the best out of your home phone service at home and on the go. Enjoy unlimited talk and text, Caller ID across multiple screens and Readable Voicemail.
What is XFINITY Connect app.
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