WHATS ON THE MENU?
BILL WHAT???
ADJUSTMENTS
COLLECTIONS
ACRONYM AND NEM
100
The screen that allows an agent to see a running total of current charges and unbilled charges.
What is LEDGER
100
aka Partial Monthly charge
What is PRORATE
100
Agents will select what adjustment type to enter credits
What is PRODUCT ADJUSTMENT
100
If a customer is in non pay and needs it to be cancelled an agent is to enter what type of a ticket
What is COLLECTION TICKET
100
STB stands for
What is SET TOP BOX
200
The screen that shows where to cancel a pending one of these by clicking the red X
What is PAYMENTS
200
If a customer was installed on March 20th, when do we print their statement
What is MARCH 20TH
200
Agents credit limit is how much each month
What is $700
200
An extension that allows a customer to pay their bill late if they have never had a completed non pay disconnect
What is PROMISE TO PAY
200
RSA stands for
What is RESIDENTIAL SERVICE AGREEMENT
300
The screen that allows a customer to change where the customer receives their bill statement.
What is ADDRESS
300
December 15th - December 14th
What is SERVICE PERIOD
300
A credit for data outage is what code
What is 30001
300
The next step after a soft disconnect is called a hard disconnect which means?
What is THE POLE HAS A TERMINATOR
300
IVR stands for
What is Integrated Voice Response
400
The screen that shows if a customer is in soft disconnect and has received a call to notify of past due status
What is COLLECTIONS
400
The only way for a customer to get a PTP/Extension is thru the IVR, Collections and
What is LOCAL OFFICE
400
The code for a cable outage is
What is 101
400
If a customer keeps their equipment after 7 days of being disconnected what happens to account.
What is GOES INTO A WRITE OFF
400
TPV stands for
What is THIRD PARTY VERIFICATION
500
The screen that allows an agent to change the recurring payment method.
What is STATEMENT SUMMARY
500
Bucket 31-60 is considered what status
What is PAST DUE
500
The code for telephone outage is
What is 701
500
A customer is in collections when they are in what bucket on the Ledger
What is 91-120 BUCKET
500
What does stand for BBT stand for
What is BROAD BAND TECHNICIAN
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