Telehealth
What is the first widget you use for the caller?
What is the patient widget?
No. This test is not yet approved or cleared by the United States FDA
Is this test authorized by the FDA?
The cassette has 1 red line at the "C"
What is a negative result?
This happens if the specimen is not collected correctly
What is: a false negative result may occur if the nasal swab specimen is not properly collected.
The greeting
What is: On behalf of BioIQ, this is <AGENT FIRST NAME> speaking. Please be advised that this call is being recorded for quality purposes. May I assist you with your COVID test today?”
How many colleagues would you be able to conference in at one time?
What is 5?
BioIQ’santigen tests are on average 91% accurate for positive test results, and 9 9% for negative test results.
How accurate is the COVID-19 antigen test?
The cassette has 1 bright red line at "C" and 1 faint line at "T"
What is a positive result?
1/2 to 3/4 of an inch
How far does the nasal swab go into the nose for testing?
The hold statement
What is -“The test will take 15 minutes to process. So please stay on the line and I will return in about 15 minutes so we can read and record the results.”“Please hold.”
What is the second widget you will use for your caller?
Fever.•Cough.•Trouble breathing.•Chills or repeated shaking with chills.•Muscle and body aches.•Headache.•Sore throat.•New loss of taste or smell.•Vomiting.•Diarrhea.
What are the symptoms of COVID-19?
You should remain in self-isolation and consult your personal physician with this result.
What is "positive"?
This is how long it will take for the test to process
What is 15 minutes
The closing statement
What is: “Thank you so much for your time. Have a great day.”
What is the third widget you will use for your caller?
What is the Kit widget?
No. BioIQ recommends that you contact your doctor or local health department for next steps after testing.
Does BioIQ provide treatment or recommendations for treatment?
The cassette has 1 red line at the "T"
What is an invalid result?
This needs to be done for approximately 15 seconds
What is:
Firmly rub the swab in a circular motion around the inside wall of the nostril 5 times.
The return from a hold statement
What is: “Thank you for holding. Please show me your test kit ID number.”
How do you finish your call in telehealth?
What is "close encounter"?
A COVID-19 viral test is a way to find out if you have COVID-19. The test looks for proteins on the virus. This is usually called an antigen test. It may not be as accurate as PCR.
What does the COVID-19 Antigen Test measure?
This result happens when there is an error in processing.
What is invalid?
This is how many drops go into the sample well
What is 4-5 drops?
These must match to verify the patients identity
What is First name, Last name, and DOB