Shopify Tag 1
A bride reached out with a color variation for her Dusty Rose dresses. She has decided to go with another company so she wants a refund for her dresses. What Shopify tag would you use?
Answer: OTC-CV-REFUND
A customer placed an order with our expedited shipping, but the package did not come in time. The customer is asking to return the items and have her shipping refunded. What Shopify tag would you use?
Answer: OTC-REFUND-SHIP
What Shopify tag would you use when upgrading a customer's shipping method on a replacement order to DHLMax?
Answer: SHIP-DHL
Amy reaches out to exchange a dress but it has been 60 days since her order was placed. We allowed the customer to return the order outside of our return policy. What tag do we use in the Shopify order?
Answer: OTC-EXCHANGE
When we waive the restocking fee for a customer, what Shopify tag do you use?
Answer: no-HR-fee
A customer's order was marked as returned to the sender in the tracking history. The customer's event is coming up in a few days and a new package would not make it on time. We refund the customer instead of sending a replacement. What Shopify tag would you use?
Answer: REFUND-RTS
Becky reached out about a lost package and they asked for a refund as they no longer need it. What Shopify tag would we use for this order?
Answer: REFUND-LP
A customer received their Made to Order dress and it has a quality issue. The customer is asking for a refund because a replacement will not arrive in time for her event since it will take 8 weeks to get to her. What Shopify tag would we use?
Answer: REFUND-MTO
Anytime an order is replaced, what tag do we use on the replacement order in Shopify?
Answer: None
Bailey's order was marked as delivered, but they did not receive the package. We follow the SOP and wait 3 days and the order has still not been delivered to the customer so we send a replacement order. What Shopify tag would we use?
Answer: REPLACEMENT-LOSTPACKAGE
A customer's order was sent to the wrong address and was returned to the sender. The customer would still like the item so we sent them a replacement. What Shopify tag would we use on her replacement order?
Answer: REPLACEMENT-RTS
A customer’s order is in transit but the tracking has not updated for two weeks. It is past her delivery timeframe so we issue a replacement. What tag do we use on the replacement order?
Answer: REPLACEMENT-DIT
A customer ordered a dress from us, but when she received the package she had received robes that she did not order. We sent her a replacement for the correct dress. What Shopify tag would we use on the replacement order?
Answer: REPLACEMENT-WRONGITEM
The customer ordered 4 dresses. When the order was delivered, there are only 3 dresses on the package. What Shopify tag would you use after sending the replacement for the missing item?
Answer: REPLACEMENT-MISSINGITEM
A bridesmaid reached out with a color variation for her Cabernet dress. We sent her a replacement to match the other dresses in the bridal party. What Shopify tag would you use?
Answer: REPLACEMENT-CV
If we are replacing a Made to Order dress that has a quality issue. What Shopify tags would you use for the replacement order?
Answer: REPLACEMENT-MTO and REPLACEMENT-QUALITY
The customer is from Canada and she is still waiting for her package to arrive. It’s been a month and the tracking has not been updated. What tag would we use after sending a replacement?
Answer: INTL-REPLACEMENT-SI
A bride reaches out because one of the dresses she bought for her bridesmaids in Dusty Rose does not match the others. We send a replacement to the customer that is the same shade as her other dresses. What Shopify tag would we use after placing the replacement order?
Answer: REPLACEMENT-CV
A bride from Canada reached out with a color variation for her Dusty Rose dresses. She has decided to go with another company so she wants a refund for her dresses. What SOP and Shopify tag would you use?
Answer: INTL-REFUND-CV
The customer is from Canada and she is still waiting for her package to arrive. It’s been a month and the tracking has not updated and her event is coming up next week. We can’t send a replacement as it wouldn’t arrive on time, but we can provide a refund. What tag would we use after processing the refund?
Answer: INTL-REFUND-SI-OTC
An international customer purchased a dress but when it arrived it had a quality issue. The customer will be traveling to the United States soon so she would like a refund instead of a replacement so she can place a new order to the US. Once we refund the order, what Shopify tag would we add to the refunded order?
Answer: INTL-REFUND-PI-OTC
Surprise! This question is worth $1500
A customer from the UK reaches out about their order they just received. The dress has a rip in the seams. Due to the international shipping time, a replacement order will not arrive in time so the customer is asking for a refund instead. What Shopify tag would we use after refunding the customer?
Answer: INTL-REFUND-PI-OTC
Our Birthday Sale just started on October 12th. A customer reached out asking if the discount can be applied to their order placed on October 7th. Since this order was placed less than 7 days before the sale started we are able to refund the difference. What tag would we use after refunding the order?
Answer: OTC-PRICEMATCH
A customer order was marked as returned to the sender. They reached out saying that a replacement would not arrive in time for their event and they would like a refund instead of the replacement. What Shopify tag or tags would you use?
Answer: REFUND-RTS
This is a question is worth $1000 (There should be 2 answers)
Jessica reached out due to a quality issue that happened after the wedding. We made an exception to refund her whole order. What tag would we use on the Shopify Order?
Answers: OTC-REFUND & REFUND-QUALITY