All Across Everything!
What fabric is known for modern, edgy, fashion-forward and elegant for mood themes?
Answer:
Satin
True or False
If you go to "Groomsmen Accessories & Gifts", you can narrow down the searches limited to New Arrivals and Last Chance only!
Answer: False
Link: https://www.birdygrey.com/collections/groomsmen-accessories-gifts
Our system will allow customers to initiate a return or eGift Card exchange on their own up to how many days from the date their item is marked as shipped/fulfilled.
Answer: 55 Days
Since we provide an extra 10 days for the customer to fill out the form on their own without needing to contact us.
Link: https://help.birdygrey.com/hc/en-us/articles/360060817652-Return-Exchange-Policy-
This is a $1000 worth question!
In Happy Returns, there are 6 search engines in order for you to locate the information about the returns. These are the Client Email, Express Code, Order Number, PO, Tracking #, and...?
Answer: Return Bag Id
How long before the start of the promotion are we able to honor a price match?
Answer: 7 consecutive days / One week
True or False.
The customer is able to download the Digital Games that they purchase a maximum of 7 times.
Answer: False
Maximum of 5 only! System will automatically block any downloads.
Link: https://help.birdygrey.com/hc/en-us/articles/4431857956628-Digital-Download-Games
Which among these swatches is/are not part of Shades of Mauve?
A. Chiffon Silver
B. Mesh Silver
C. Crepe Lilac
D. Satin Twilight
Answer: Satin Twilight
What fabric styles never had color changes and will most likely be closer to these shade variances?
In Zendesk, this functionality button will allow you to check the total time spent of the agent on the ticket.
Answer: Event/Event Button
What items could you recommend to a bridesmaid looking to complete her look?
Answer: Jewelry, Shoes, Shawls
The customer can purchase 4 denomination amounts of Digital eGift Card. What are these amounts?
ANSWER:
$15, $25, $50, or $99!
Spot which sentence/s is/are correct.
WE’RE A SMALL STARTUP THAT’S:
(1) Female-Founded (2) A Women Team and No Dudes (3) California HQ (headquarters)
Answer: 1 - it is a female-founded company (Grace and Monica)
Link: https://www.birdygrey.com/pages/about?view=about-page
This is a $500 question!
What's wrong in this sentence?
Data Erasure, Email Marketing, and Physical Mailer should apply the internal macro “Internal::Unsubscribe Request” and submit the ticket as pending!
Answer: It should be submitted as OPEN.
Yes or No.
Shopify! Customer called in and wants to place an order but she's to tired to create an account with Shopify. Can she still place an order?
Answer: Yes. As a guest!
Example: Kaitlyn Griggs | #1015085
What items are not included in our Black Friday/Cyber Monday sale? (Name three Items/Brands)
Answer: Jewelry from eight one five
Jewelry from Sterling Forever
Jewelry from Mia Bijoux
Items from SuitShop
Socks from No Cold Feet
Items from Mission Mercantile
Items from Les Belles
True or False.
If the customer is experiencing issues with Bridal Studios, you first need to clear cache and cookies and then try a different browser or device.
For Wedding Jumpsuits, we have 5 colors to choose from; Sage, Sea Glass, Black, (4th) & (5th)?
Shipping to Canada is an international order. While most orders are expected to be delivered within 15 business days, customs delays may occur. International shipping rates are flat-rate and include all duties & taxes. How much is shipping a swatch in Canada?
Answer: $10 for Canada
Guide to Accurate Reporting!
In what CATEGORY does Job Inquiry and Storefront belong?
Answer: MISC or Miscellaneous
What is a neckline?
Answer: Specific bust or bodice design.
SURPRISE! This is a $1000 question (IF YOU GET IT RIGHT).
If the customer wants to update their name in Bridal Studios, first, we need to update it on their Shopify Account and...?
Once the name is correct in their Shopify Account you will post in #cxbirdygang with the following format:
BGCX will then reach out to the BG team to have the name updated in the Bridal Studio.
Link: https://help.birdygrey.com/hc/en-us/articles/5885863783316-How-to-Update-a-Customer-s-Name-
What sentence/s is/are incorrect?
(1) Thong Shape Wear is made of Nylon. (2) There are 5 colors to choose from. (3) This costs $20.
True or False.
If you're dealing with a customer who received someone else's order, you can locate the order in Shopify by name and tracking information. Once located, post on Slack to report the concern to BGCX.
CX-OPS REQUEST!
The CX-OPS REQUESTS FORM will allow you to request what?
Answer: MRL / Manual Return Label
What makes a dress bra-friendly?
Answer: Styles will have thick straps or sleeves to hide bra straps.