ADA Checklist
The best way to confirm ADA steps are happening daily is to do this with the front desk team.
What is a Huddle?
For our Team members, Canary tipping should be treated as part of this
What is total compensation?
Door locking procedures must be followed with this level of flexibility: _____.
What is none? (Accept: “no shortcuts,” “non-negotiable”)
Every hotel should be using this tool to standardize front desk training.
What is a front desk training checklist?
This must be provided to every ADA guest at check-in.
What is an ADA card?
Before receiving tips, team members must have this set up correctly in Canary.
What is their profile?
If a door is not locking propertly or not working properly, you do this immediately.
What is email your regional maintenance? (accept call, text, contact, notify)
A customized checklist should reflect your hotel-specific _____ training, in addition to the HDG Legacy standards.
What are brand? (Accept: “brand standards,” "standards”)
ADA attributes and ADA cards should never be treated as an afterthought—this is the expected standard: part of the ____ rhythm.
What is the check-in rhythm/process?
On average, if someone scans the Canary Tipping QR code, there is ______ % chance that they will leave a tip.
What is 50%?
When reporting door issues, you must copy this person.
Who is the Director of Operations? (Accept: Chelewa)
The best time to start using the checklist with a new hire is on this day: day _____.
What is one?
The “why” behind ADA is not optional—front desk must understand it to protect the hotel from this type of issue.
What is a compliance/lawsuit risk? (Accept: “legal risk,” “brand risk,” “ADA violation risk”)
Canary Upsells is a tool that can be used to generate more______for the hotel.
A malfunctioning door-open switch is handled this way: don’t wait for a guest incident—take it _____.
What is seriously? (Accept: “immediately,” “now”)
The checklist should be used as a coaching tool, and signed off as each skill is _____.
What is validated? (Accept: “demonstrated,” “completed”)
True or False (Jeopardy twist): ADA steps can be handled “later” as long as the guest seems fine.
What is false?
Canary success depends on consistency—building daily ____ around it.
What are habits? (Accept: “routines,” “processes”)
The reason we escalate door issues fast is to prevent this type of event.
What is a guest safety/ team security incident? (Accept: “safety issue,” “security issue”)
This is what you should do when a recurring front desk issue keeps showing up: update the checklist and add a ____ step.
What is retraining/verification? (Accept: “check,” “audit,” “practice”)