Who is Quest?
Which Q Know Article # has the BU Regions Map?
Q Know 23644 - "BU US Map, Time Zones, Military Time and Alphabet"
Which Q Know Article # explains the new protections for PHI related to reproductive health care?
Q Know 137764 "Reproductive Health Care Privacy"
Which Q Know Article # explains how to check if a specimen is stored?
Q Know 56072 "Checking Specimen Storage"
Which Q Know Article # explains how to handle an accession on a 911 account?
Q Know 9185 "Handling a 911 Account for Inbound Calls"
Which Q Know Article # explains reflex testing?
Q Know 9554- "Reflex Testing"
Which Q Know Article # has the Wood Dale Lab site Accession Prefixes, Add On Locations Groups, and Contacts?
Q Know 24434 "Wood Dale Lab Site"
Which Q Know Article # has the updated job aid for Outbound STAT calls?
Q Know 49105 "STAT Outbound Job Aid (Revised 10/15/2024)"
Which Q Know Article # has how long each BU stores their specimen types?
Q Know 137764 "Specimen Retention for All Regions"
Which Q Know Article # has the contact for a trucking company looking for an employment drug testing result?
Q Know 8198 "Employer Solutions"
Which Q Know Article # has links for Supplies for all BU's?
Q Know 41123 - "Supplies for All Regions"
Which Q Know Article # has the contact for Quest genetic counselors?
Q Know 2509 "Genetic Consultations"
Which Q Know Article # has the steps to follow when a Referral Lab calls with a priority result?
Q Know 32042 "Priority Result Inbound Call From Referral Lab"
Which Q Know Article # explains how to look up specimen requirements, turnaround time, and performing department?
Q Know 55304 "Test Information Look Up: Turnaround Time and Specimen Requirements"
Which Q Know Article # explains how to handle an inbound call for results on a Consumer Initiated Testing accession?
Q Know 11380 "Consumer-Initiated Testing (CIT)"
Which Q Know Article # has IT Help Desk contact for Clients?
Q Know 8195 - "IT Connectivity Help Desk for Clients"
Which Q Know Article # has the contact for Quest toxicology counselors?
Q Know 17627 "Drug Monitoring (previously RX Tox)"
Which Q Know Article # has the steps to follow when receiving an inbound caller returning a page?
Q Know 10324 "Return Page Process for Inbound"
Which Q Know Article # explains if HIV or Hepatitis testing can be added with Primary Tube Sample ("PTS")?
Q Know 70587 "Hepatitis and HIV Add-On Testing for All Regions"
Which Q Know Article explains how Quest clients can access and navigate Quanum?
Q Know 38681 "Quanum LSM Access, Guides and Materials"
Which Q Know Article # explains how to handle a Medical Consult request?
Q Know 71400 - "Medical Technical Consult for All Regions"
Which Q Know Article # has the contact for a Sacramento BU client wanting to change a Diagnosis Code?
Q Know 41682 "California Patient Billing"
Which Q Know Article # has the updated scripting for Outbound calls which tells us for Priority 2 values we say "lab results that may require attention" ?
Q Know 26704 "Outbound Scripting"
(Section "What outbound script do I use for P2 results if I reach a person?")
Which Q Know Article # explains how to choose the test site code for a test being added?
Q Know 59851 "Choosing a Suffix for Add-on Testing"
Which Q Know Article # explains how to search for a client when their account# starts with zeros ("0") ?
Q Know 83106 "NCS Salesforce Careforce: Inbound Phone Calls"
(Section "Account numbers that begin with a zero")
Which Q Know Article # explains the Problem Tracking priority types?
Q Know 134522 - "Problem Tracking in QLS"