Survival
Security
Social
Status
Self - Actualization
What is MASLOWS HIERARCHY
100
How a business finds the staff it needs
What is RECRUITMENT
100
4 Purposes of Training
What is 1. introduce new employees, 2. increase efficiency of workers, 3. new technology, 4. change of laws (safety), 5. motivate workers, 6. gain promotion, 7. increasing employees --> older employees can move into new jobs when their old jobs dissapear
100
Difference between flat rate and over time pay
What is payment of a fixed wage per hour on a set number of hours vs higher rate of pay for extra hours (double time or time and a half)
100
Represent and protect the interests of their members and give advice and information on a range of issues(pay, conditions, redundancies, pensions, holidays, sick pay, etc)
What is TRADE UNION
200
Demotivators
What is PAY, WORKING CONDITIONS (HYGIENE FACTORS)
200
A vacancy can be filled from the staff that are already working at a business.
What is INTERNAL APPOINTMENT
200
Often means working with an experience employee who will show you the methods and check your progress
What is ON THE JOB TRAINING
200
Fringe Benefits
What is company car, payment of school fees, train transportation, discounts, etc.
200
Slowing down production or refusing to do something that has not been officially agreed in the past
What is GO SLOWS OR NON-COOPERATION
300
Deliberate absence from work when not really ill, usually caused by elements such as stress or overwork
What is ABSENTEEISM
300
The breaking down of a job into its component parts in order to identify exactly what the job requires.
What is JOB ANALYSIS
300
For new staff, an introduction to the company
What is INDUCTION TRAINING
300
Take Home Pay
What is NET PAY (PAYMENT AFTER TAXES)
300
Arbitration
What is BOTH SIDES IN DISPUTE AGREE TO ABIDE BY DECISION OF ARBITERS, TWO OR THREE INDEPENDENT PEOPLE LISTEN TO THE POINTS FROM BOTH SIDES IN DISPUTE AND MAKE DECISION
400
OCCUPATIONAL MOBILITY
What is the ability of labour to move between jobs.
400
When drawing up a person specification for a job, it is usually drawn up in two parts which are what?
What is ESSENTIAL QUALITIES NEEDED & NON-ESSENTIAL BUT DESIREABLE QUALITIES
400
Cost of courses & lost production
What is COSTS OF TRAINING TO COMPANY
400
TIME RATE
What is PAYS THE WORKER BY AMOUNT OF TIME WORKED
400
Any policy introduced by a business to meet the country's laws and its own regulations in ensuring the health and safety of its employees
What is HEALTH AND SAFETY POLICY
500
The three main parts to HRM
What is 1. employee involvement 2. performance related pay 3. good selection and training procedures
500
4 Do's and 4 Don'ts of Interviewing
What is
DO's: be on time, dress smartly, try to answer questions fully and clearly
DON'Ts: smoke, chew, swear, dress casually, sit down before being asked
500
Takes place away from the 'production line.'
What is OFF THE JOB TRAINING
500
Payment for a sales person
What is COMMISSION
500
Protection of rights regardless of gender, racial group, age, physical characteristics, sexual orientation