Disclosures/Talk off
Call monitoring disclosure
Thank you for calling Synchrony bank. My name is (name) and this call will be recorded & monitored. Can I have your account number, name or ssn?
Do you code on zero balance accounts
No
What do you type to log in to FD?
FDSN (twice)
What do you type to log in to VP?
VISPROD
BAA
Community Property Chapter 7
POA verbal authorization
Do you give verbal authorization to (name) to discuss on your accounts on your behalf?
Do you code on Z accounts?
Yes
Screen to locate with an account number
BS
Screen to activate notes
ASRS
BBJ
Joint/Single filer
CH calls in: I don't know why I received a W9 form, can you explain this to me??!
Synchrony bank complies with the 1099C reporting requirements which include sending W9 for specific situations as outlined by the IRS. If this is different than what you may be required to report, please consult with your attorney or advisor
Do you code on L accounts?
No
Screen to locate by SSN
RGP
Screen to look for account #
ARSS
MBA
Pre-BKO Possible(maybe filing) Attorney retained
How will this bankruptcy affect my credit score?
Unfortunately we are not credit specialists I am unable to provide you the information on how that might affect your credit report. I'd recommend reaching out to a credit counselor for the exact impact.
Do you code on EOL accounts?
No
Unlocking notes on FD (2 screens)
CIS then CMS ALL
Screen with Acct holder info-superscreen
ARSS
MBK
Pre-BKO possible (maybe filing) -No attorney
Repeat CMD, verify account and verify verbal authorization notes (24hrs) or POA on file
Do you code on X accounts?
Yes
Screen to enter notes
CMA
Which 2 screens to type notes
OCMA & ASMW
ZER
zero balance