Lean Six Sigma
DD: One aspect of this potential organizational roadblock is manipulating the definition of what constitutes a defect
What is the organization's culture
This type of metric reflects organizational goals and progress towards them
What is KPI
When existing customers pay more than new customers
What is Price Premium effect
Mental trap where we assume we know what the other person is thinking
Mind reading
Highlighting a crisis helps accomplish this stage
create a sense of urgency
DD: Tool used to identify supplier inputs and outputs to customers, also provides project scope
What is SIPOC
DD: Quality metric that tells the probability that a defect will be produced for a given process
What is DPMO
DD: The entire amount of money brought into company
What is Revenue
DD: Tool used to analyze the opposing forces acting on a situation
What is force field analysis
Using simplicity, metaphor, and multiple forums are strategies to accomplish this stage
What is communicate the vision
Part of this organizational certification is a family of standards known as the quality management system
What is ISO
Defined as meeting or exceeding customer expectations
What is Quality
A Black Belt uses this type of analysis to determine if a project benefits are worth the costs
What is Cost/Benefit
When teams look 2 years into the future to identify a desired end state
What is Visioning
These provide evidence that sacrifices are worth the effort and helps build momentum
What are short term wins
To assist in project selection, this tool quantifies projects based on multiple attributes for easier comparison
What is decision matrix
DD: Measures the probability a single unit can pass through a series of process steps defect free (considers in-process rework)
What is RTY
The percentage of customers or revenue your company has in relation to the total amount for a defined region or customer segment
What is Market share
DD: Tool used to identify and plan for potential roadblocks
What is Troubleshooting
Removing barriers to assist people in the change effort happens in this stage
What is Empower employees for broad based actions
Traditionally this team member selects the Black Belt candidates
Who is the Champion
This measure is the probability one unit will go through a series of steps without error (does NOT consider in-process rework)
What is FTY
DD: Missed opportunities, operational inefficiencies or lack of professional development fall under this category of cost
What is Hidden
A white Albatross was killed (true, false, not enough info)
Not enough information
Assembling a team of both leaders and managers happens in this stage
What is form a powerful coalition