TQM
DD: Defined as a set of interrelated activities that transforms inputs into outputs
What is a process
DD: The percentage of data that will fall between the upper and lower control limits
What is 99.73
A high level plan to achieve one or more goals
What is strategy
Document created when using Hoshin planning
What is X-matrix
This perspective measures if a company's strategy is successful
What is financial
According to Dr. Deming, the percentage of problems that have nothing to do with employees, rather stem from the system
What is 94%
X-bar is a symbol meaning ______
what is the average
A _______ strategy is opposite the dominant strategy and drives people to work together to achieve better outcomes for the organization
What is cooperative
DD: The practice of efficient communication between all levels of the organization
What is Catchball
DD: This perspective looks at how well we provide goods or services through the eyes of those who give us money
What is customer
DD: TQM advocates driving _______ out of the organization, which is the most common management motivation tool
What is fear
DD: If X-bar is 8.5 and sigma is 1.1, what is the lower control limit
What is 5.2
DD: Type of analysis that looks at both internal and external factors that may affect the organization
What is SWOT
The number of steps in Hoshin planning
What is 7
DD: Driving out TIM WOODS would improve operations that fall under this perspective
What is Internal Process
DD: TQM advocates to eliminate the reliance on ________ to achieve quality
What is inspections
Nine or more data points in a row on the same side of the center-line is known as this
What is Shift
DD: Embedded in company strengths we find these; which are things the organization does so well it is viewed as a competitive advantage
What are core competencies
It is said the real power of Hoshin lies in this step, which ensures progress toward the 3-5 year strategic plan
What is annual objectives
Investing in employee training is an action that falls under this perspective
What is Learning and Growth
Someone who works constantly to improve the system, recognizes employee talents, creates interest and takes responsibility
What is a Leader
When all data points fall within the UCL and LCL the process is said to be this
What is in control or stable
A clear concise statement that expresses why the organization exists
What is Mission Statement
DD: Hoshin Kanri is translated to mean this
What is compass controlled by logic
Name all four balanced scorecard perspectives
What is Financial, Customer, Internal Process, Learning and Growth