Accounting
Project Management
HP SIO
Voice
HP GT and IT
100
Percentage of Completion, Estimated Completion Date, and Estimated Remaining Cost
WHat three things MUST be on your WIP report?
100
A detailed description of the tasks to be performed.
What is the Scope of Work
100
281-518-8500 and 281-514-2000
What are the ICC and GTSC phone numbers?
100
Avaya, Nortel
What are the 2 main voice system manufacturers HP uses?
100
A document defining all the interconnectivity of network devices
What is a topology
200
These two time record documents must match and be signed prior to submittal
What is the Temp timesheet and BlackBox timesheet?
200
Tool for managing your costs and invoicing progress
What is the Project Tracker
200
30 min response, 1 hour onsite
What is a Priority 1, or top priority, HPSM ticket SLA?
200
White blue / Blue
What pair does an analog phone connect to on a Cat6 cable?
200
Process that must be completed by HP prior to adding or removing a device from the network
What is Request for Change (RfC) or Change Ticket
300
Where the wrok is actually be perfromed
What is Site address on the CIS?
300
Gross Profit
What is Total Sell minus Total Cost
300
MC, EE, N, U
What are site criticality classifications?
300
Authentication error
What error is displayed on the Avaya IP phone when an unprogramed extension or an invalid pass code is entered?
300
Device required on all Local Risk subnets Type 1,2,and 4
What is a firewall?
400
This matches the "Bill To" on the PO
What is the "Bill To" on the CIS?
400
Tool for documenting your estimated cost and sell
What is a WORKSHEET
400
Task Tracking
What is the sharepoint list for tracking non HSPM ticket related tasks?
400
CRAFT
What is the code you must enter into a 9600 series VOIP phone to reset or clear the phone?
400
Every 5 feet
What is the maximum distance between cable infrastructure pathway supports.
500
Two items you must add to your WIP comments if recently submitted to Mac-Admin and not reflected on the WIP report
What are RINV's and Budget adjustments?
500
Budget, Schedule, Scope
What are the three main componnents of a project.
500
If its not in there, it didn’t happen
What are HSPM ticket notes?
500
1692 Polycom
What phone model has given us the most problems of any phone at any of the HP sites?
500
FQDN
What is Fully Qualified Domain Name
M
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