VPD
FARP
FIRE
EMERGENCY MANAGMENT
RANDOM
100
How much does it cost to get a copy of a police report?
$55
100
True or False. When a caller moves, they should submit the "Update alarm permit information" webform to include the new address of the permit.
False. The mailing address can be updated, but the permit itself is not transferrable to a new address. If a caller moves they must cancel the permit and submit a new application for the new location.
100
True or False: For $65/person, VFRS offers group fire extinguisher training online and in person.
False. Group classes are available online and in person for $45/person.
100
True or False: Disaster response routes (DRRs) are pre-identified road, rail, and marine transportation routes that can best be used for public evacuation routes.
A disaster response route helps emergency responders get to people who need help quickly.
Routes not for use by the general public.
All disaster response routes are clearly marked with road signs. Know and recognize these signs. When a state of emergency is declared, stay off of roads marked as disaster response routes.
100
FARP: What is a T-Permit?
Security alarm permit issued to federal workers, consulates, political and/or famous persons and other persons receiving special protection from VPD. These permits are confidential and processed by FARP staff only.
200
Hi. I am at 236 E. Cordova. I have an appointment. It is for high risk offenders. No one is here and the door is locked. What should I do?
If caller is on time for their scheduled appointment and is waiting at the door for their appointment, inform the caller to wait patiently at the door.
If the caller is late or does not have an appointment, they must call the office at 604.717.3099 to re-schedule or make an appointment.
200
True or False. Citizen's must apply online themselves for new FARP Applications; 311 can not submit the application on the caller's behalf.
False. 311 can submit New Applications on behalf of the caller.
200
If a citizen requests a home safety check (non-covid times), what options can we offer them?
Book a free home safety check online (webform), or submit a case on their behalf. If more information is requested, we can transfer to VFRS (Lt. Fire Safety Education at 604-829-9630)
200
What email address can a citizen use for additional information on how to prepare for an earthquake or other disasters?
emergency.management@vancouver.ca
200
What is the annual fee for a residential FARP permit?
$17.55
300
How much is a police record check and fingerprinting for an Adoption Applicant?
$103.00
(Adoption Applicants (plus RCMP Fingerprint Submission Fee) $78 + RCMP Fingerprint Submission Fee $25)
300
What information does the caller need in order for 311 to proceed with an online application?
Applicant Name, Address and Phone numbers of Alarm Company and Key Holders or persons on your safeguard contact list. (If caller does not have the necessary information, request they call back).
300
How many days in advanced must we notify the City to have a Fire truck at our event?
Both are in scripting so both are correct:
CSG: If your organization wants a fire truck to visit your event, let us know 30 days in advance.
or
Webpage: Requests should be made at least 6 weeks in advance and within 2 months of the event date.
300
How many ESS storage containers are in the CoV?
The Vancouver Emergency Operations Centre is
responsible for these 28 ESS Storage Containers.
300
How many false alarms can you have before your FARP Permit is suspended?
3 or more false alarms = Suspension. This may affect police response time to future alarm calls.
400
For which calls do we need to fill out the Emerg. & Hotline Services Referral Tracking Case?
Always create case for ALL CALLS that are transferred or referred to any of the numbers on the pdf (Non-emerge/911/211/811/BC Crisis Line/310Mental Health Support).The case is strictly for 311's internal tracking.
400
True or False. Once you submit the FARP payment on behalf of the caller, they will get an email receipt automatically.
False. Note: A Payment receipt can only be printed from the online system (at the time of completed payment). Confirmations are no longer provided for mail in or in-person payments.
400
What is the nearest and responding fire hall for 1800 Spyglass Pl?
Fire Hall No 3 2801 Quebec St (2.4 kms)
or
Fire Hall 4 1455 W 10th Ave (also 2.4 kms!!)
Fire Hall Response Area VAFH03 (VanMap Property Portal)
400
What are the names of 4 volunteer programs that a citizen may join, to help out in an emergency?
Vancouver Volunteer Corps "VVC" (This term includes all of the programs below - Not in scripting)
Emergency Social Services Program "ESS"
Neighbourhood Emergency Assistance Team "NEAT"
Neighbourhood Emergency Preparedness Program NEPP
Vancouver Emergency Community Telecommunications Organization "VECTOR"
400
If a small business had their FARP permit suspended more than once, how much is the reinstatement fee?
$250.00. 
If you have been suspended more than once, the reinstatement fee will be doubled.
500
How do I go about reporting these constant scam calls pretending to be the CRA?
If you want to report an instance of a scam, fraud or cybercrime, whether you are a victim or not, please file a report with the Canadian Anti-Fraud Centre. You can report online or by phone at Toll free: 1-888-495-8501 Monday to Friday, from 9 am to 4:45 pm (Eastern time) and close on holidays.
500
What is the FARP bylaw called (including bylaw no.), and what section is "No police attendance if no alarm permit".
SECURITY ALARM SYSTEM BY-LAW NO. 7111 and Section 17.
500
Does 2865 Trimble have an underground oil tank? What specifically would you say to the citizen?
"A search of our system did not show any applications or permits to have a tank removed. However, this is not an indication as to whether there is, or is not, a tank on site. It is the owner's responsibility to hire a private tank removal contractor to confirm."
500
There is an ESS that is for non-humans. It is located near the PNE Forum. Who is it for?
ESS-19. PNE-Human. 2901 East Hastings. south west side of Forum
ESS-20. PNE-Pets. 2901 East Hastings. north east side of Forum
500
Does 8119 Hudson Street have an Underground Oil Tank?
An inspection for removal was passed on June 28th, 2018. The environmental activities were completed and the permit was completed On Sept. 12, 2018.