Size of the Problem
Does my reaction match?
What does that mean?
Hidden Rules
100
Today I am working at LEAP and I forgot to bring my lunch.
Small problem. How can you solve that?
100
Jordan throws himself on the ground when he finds out there are no M&Ms left. Does the reaction match the situation?
It does NOT match.
What would a better response have been?
100
"Not going to fly"
“Coming in late every day may have been acceptable at your old company, but while you’re working here, that behavior isn’t going to fly.”
means it is not going to be acceptable
100
If someone says "you are out of line" what does this mean?
it means whatever you did or said is not acceptable (unexpected)
200
My co-worker falls off a ladder and their leg looks like it might be broken.
Big/emergency
What would you do?
200
Alan throws over a table when he cannot get the snack he wanted. Does the reaction match?
It does NOT match.
What would be a better response?
200
"By the book"
He took our work seriously and did things by the book.
It means to do things exactly by the rules
200
What does it mean if someone says "I'm not even going to answer that question".... and how could you respond.
It means you you may have made a social misstep (asked something inappropriate, too personal).
You apologize and ask a trusted person (job coach) to explain.
300
My boss gives me feedback and tells me every employee needs to clean their own work space at the end of their shift
Glitch/Small
How should I respond?
300
Abby asks for help when she can't find her classwork. Does her reaction match?
Yes, it matches!
300
"To get someone up to speed"
"Why don’t you come to the office and I’ll take the time to get you up to speed before we go to the meeting. "
It means to update someone on the current situation or to give them all the necessary information to allow them to complete their task
300
What does the phrase "The customer is always right" mean? Is it a fact
It is not a "fact"; but businesses use it to remind workers not to argue with customers
400
You are asked to take inventory at work and you can't find your pen.
small
How can you solve this?
400
Jamal cuts Stevie in line. Stevie shoves Jamel. Does Stevie's reaction match the situation?
It does NOT match.
What could Stevie have done instead?
400
"Back to square one"
"We tried our best to find the right materials for the project, but unfortunately we couldn't find any, so now we are back to square one."
It means to start something from the very beginning, unfortunately, it can also mean that no progress has been made on your current project.
400
What does TMI mean?
Too much information
500
While using the shredder the red (heat indicator light) comes on and the shredder stops working
Medium
Ask your supervisor for help
500
Susan keeps tapping her pencil on the desk and it is distracting Michael. Michael asks her stop and she continues to tap the pencil louder. Michael gets up, grabs the pencil, yells at her and breaks the pencil. Does the reaction match?
It does NOT match.
How could Michael have handled it differently?
500
"Hit the nail on the head"
“Kira hit the nail on the head when she said we’d have to focus on other media to better reach our customers.”
It means to get something exactly right
500
What is the difference between "community" property vs "personal" property at work?
ie...pens, scissors, tape
It's considered community when it is located in a place for everyone to have access to use and personal when its on someone's desk