Get a clue
This blind spot occurs when teams focus only on data that supports their existing beliefs while dismissing contradictory evidence.
What is Confirmation Bias?
(Selective Evidence)
A call center optimizes for call duration, causing reps to rush customers and damage satisfaction.
What is a metric blind spot?
Team members agree publicly to avoid conflict despite private concerns
What is Groupthink?
Sales promises custom features while product follows a fixed roadmap with no coordination
What is Silo Thinking?
Executives design a product based on assumptions instead of user research.
What is Customer-Distance Blind Spot
Blockbuster’s downfall illustrates this blind spot, where companies assume strategies that worked before will always work.
What is success bias?
A marketing team celebrates positive feedback while ignoring customer complaints.
What is Confirmation Bias?
A team sees flaws but stays silent because the sponsor is emotionally invested.
What is Dissent Blind Spot?
Sales reps are rewarded for volume, leading to poor-fit customers who churn.
What is Incentive Blind Spot?
This blind spot grows as leaders become disconnected from real customers.
What is Customer-Distance Blind Spot?
This blind spot happens when immediate quarterly targets override long-term strategic goals and sustainability.
What is Short-Term Pressure Bias?
A CEO dismisses risk assessments and launches untested products based on intuition alone.
What is overconfidence bias?
This assumption mistakes agreement for correctness.
What is Groupthink?
A company rejects automation because manual work “has always worked.”
What is Status Quo?
When this is suppressed in meetings, bad decisions go unchallenged
What is dissent blind spot?
When leaders believe they have more control and better judgment than they actually do, underestimating risks.
What is overconfidence bias?
Companies cut corners in training to hit quarterly targets, sacrificing long-term innovation.
What is the short-term pressure blind spot?
When agreement becomes the goal, this quietly disappears from decision-making.
What is critical thinking (or dissent)?
Departments optimize their own goals without considering the whole organization.
What is Silo Thinking?
Kodak, Blockbuster, and Nokia ignored warning signs despite available data.
What are blind spots?
This occurs when organizations resist beneficial changes simply because “this is how we’ve always done it.”
What is Status Quo Bias?
This framework reminds us to examine what is measured versus what actually matters.
What is the Missing Lens Framework?
Organizations fail to create space for this, leaving alternative viewpoints unheard.
What is Dissent Blind Spot (Muted Challenge)?
People optimize for rewards, not what the organization truly needs.
What is Incentive Blind Spot?
The core problem of blind spots: we confuse this with accuracy.
What is alignment?