acronym
what stand for AE?
ADVERSE EVENT
what is our greeting ?
thank you for calling BlinkRX, my name is, am a patient support specialist
what is blink?
Its a specialty Pharmacy that offers low cost prescription medication to consumers
What are our 3 validation when we start the call?
first and last name
Date of birth
Zip code
What stand for POA?
power of attorney
what are the step if its not calling the patient ?
Add as authorize representative at the beginning of the call .
what does blink health offer?
discount medication
home delivery
pharmacy pick up
automatic refills and reminders
customer support
what are 3 alternative validation?
medication
phone
rx number
what stand for:
Rx
NDC
AR
PRESCRIPTION
NATIONAL DRUG CODE
AUTO REFILL
What stand for HIPPA?
Health Insurance Portability and Accountability Act
when was founded Blink ?
2015 by Geoffrey and Mattew Chaiken
Mention 3 Adverse event
uninted side effects
lack of efficacy
hospice
disease progression
hospitalization
death
What stand PTC ?
PRODUCT COMPLAINT
Give 3 value of Blink
1 accessibility
2 innovation
3 transparency
4 customer focus
5 affordability
What's GURU?
It is our knowledge base
What stand RTS?
refill to soon
Give me 3 example of PHI
Name of the patient
prescription info
address
insurance info
what is blink health's mission ?
making prescription medications accessible and affordable to everybody
mention 3 metrics
CSAT
QA
AHT
ADHERENCE