RxOS
What tab do you go to in order to search for a person's account?
What is the Patient tab?
What Program is associated with Vyzulta and Miebo?
Who is Bausch & Lomb?
True or False: You can listen to your recorded calls in Zendesk as soon as you hang up the phone...
What is True?
What status will you mark yourself to enable calls to start coming through almost immediately after doing so?
What is available?
During a voice checkout process, when should you pause the recording of the call and at what point should you resume the call?
What is pause the recording when you are obtaining Credit/Debit card information, and resume when you are done obtaining that information?
What three account identifiers must be verified by the person calling in before you can speak about the account?
What are Name, DOB, and Shipping Address?
What Program is associated with Epiceram, Fosteum, Impoyz, Promiseb, Vasculera, etc...?
Who is Primus?
When opening Zendesk, what other application pops up on the screen, or can be found in the upper right hand corner of the screen?
How long can a patient wait on hold before you need to take them off hold to check on them?
What is 2 to 3 minutes?
What is the main application where most of our trainings are located?
What is Absorb?
Who do you need to speak to when adding an authorized representative onto the account?
Who is the Patient?
What Program is associated with Xhance?
Who is Optinose?
What will the message say if a person already verified themselves with the automated system?
What is true?
How many minutes do you have from the time you end a call with a patient before another call comes through?
What is 3 minutes?
Where do you go on your laptop to either change your screen set up to extend your screens or duplicate your screen on external monitors?
What is go to laptop settings and then click the display option?
What two tabs can you pull up their active prescriptions?
What are Patient Services and Active Orders?
Which Program is associated with Accrufer?
Who is Shield?
What patient information do you need to find a Zendesk ticket without the ticket number?
What is the phone number? (Add a plus sign then the number one before entering the phone number)
If you need to step away due to a rough call, go to the restroom, get a drink, or answer a personal phone call, what status should you mark yourself as?
Who is in charge of creating and updating the google sheet for everyone's schedule? (First and last name)
Who is Rachael Fogle?
This tool is used to update a patient's Name, DOB, Gender, Language, Address, E-mail, and Phone Number...
What is the CX Tool?
What Program is associated with Zembrace and Tosymra?
Who is Upsher Smith?
You are able to see all of your calls by clicking on your solved tickets; but what other way can you look up your ticket by using the search option?
What is typing your name into the search bar?
If you need more time to go back and review your most recent phone call to update a patient's Medications, Allergies, or Health Conditions, what status would you mark yourself as?
What is MAC documentation?
Who are the four team leads for all PSS (Patient Support Specialists) agents?
Who are Rachael Fogle, Jenna Stabile, Summerrae Johnson, and Georgia Templeton?