Select the four locations where customers can make cash payments to Sprint.
• Automatic Payment Center – APC
• Collections Agent
• Internet Bill Payment
• IVR
• MoneyGram
• PreCash Card
• Sprint.com • Sprint Store
• Sprint Zone
• Automatic Payment Center – APC
• MoneyGram
• PreCash Card
• Sprint Store
100
What type of fraud is it if the customer reports that he doesn't have a Sprint account but received a Sprint bill?
Identity Theft
100
THREE correct categories that i-Care uses to classify notes that are
left in the system.
• Result
• Subtopic
• Topic
200
It is the correct location in i-Care where you can quickly find the
customer’s billing address.
On the Dashboard
200
Will the customer have Sprint service in Billings, Montana?
There's roaming voice
and data coverage. You can still use your phone but some data features
won't work.
200
What
did you see in the billing system to indicate that the account is an ASL
account?
• The ASL Info tab displays upon opening the account.
300
Mr. Gregory: I sent in the rebate for my phone about 4 weeks ago,
but I haven't received anything yet.
You check the phone number on sprintrebates.com and don't see any record.
What information do you search with next to see if you can find a record of
the rebate submission?
First name, last name, and zip code.
300
Indicate the links in i-Care that change based on the i-Care panel you have
selected.
The Quick Actions
300
Spending limit customers receive four different
types of communications in a particular order to inform them that their
account may be approaching or surpassing the spending limit. What is the
correct order of ASL notifications?
First text message> ASL hotline> second text message> ASL
suspension
400
What will be the temporary passcode if voicemail was reset?
last seven digits of phone number
400
Mr. Cowell is at 101 N Tryon St, Charlotte NC, 28246. Select the address of
the 2 stores that he could go to and get his phone looked at for repair
• 230 E W T Harris Blvd, Ste A2, Charlotte, NC 28262
•4717 Sharon Rd, Ste 2a, Charlotte, NC 28210
400
THREE restrictions that are placed on an ASL Account.
The amount the customer can spend each month.
The dollar amount at which the account is hotlined.
The maximum number of subscribers.
500
What are the guidelines when you enter the name into the CNAM field?
The letters are all capital letters and there is a maximum of 15 letters.
Longer names cut off after 15th character.
500
Identify what happens when Block Account is listed in the Alerts on an
account and the customer attempts to make a payment via the IVR.
The IVR does not permit payment processing and automatically
transfers the customer to Collections.
500
Identify the location in i-Care you look to determine how many times a
customer has called about the same issue