Money Matters – SHBXCCS007
What does EFTPOS stand for?
Electronic Funds Transfer at Point Of Sale
What does DHA stand for in tanning products?
Dihydroxyacetone
What’s the difference between classic and volume lashes?
Classic = one extension per lash; Volume = multiple fine extensions per lash
What does WHS stand for?
Work Health and Safety
Name Three types of salon transactions.
Cash, EFTPOS, credit card, gift voucher
Name one contraindication for tanning.
Sunburn, open wounds, skin infections, allergies
Name one lash curl type.
J, B, C, D, L curl
Name one piece of PPE used in salons.
Gloves, masks, aprons, goggles
What should you do if a client disputes a charge?
Stay calm, review the transaction, offer a receipt, escalate to manager if needed
What should clients do before a tanning appointment?
Exfoliate, avoid moisturiser, wear loose clothing
What are three factors that can affect lash retention after application?
Natural lash cycle, client aftercare (e.g., avoiding oil-based products), environmental factors like humidity and temperature.
What’s the process for reporting a hazard?
Identify, document, report to supervisor, follow up
Explain how to balance a cash drawer.
Count cash, compare with POS records, note discrepancies, report issues
How do you protect dry skin and hair during tanning?
Use barrier cream and offer a hair net.
List two safety checks before applying lashes.
Patch test, clean lashes, check for eye infections
How do you maintain client confidentiality?
Don’t share personal info, secure records, follow privacy policies
Describe FIVE steps for processing a refund.
Verify purchase, check policy, process through POS, record reason, provide receipt
What steps should you take if a client arrives wearing makeup before a spray tan?
Ask them if they wish to remove makeup. Then remove using a gentle cleanser, ensure skin is clean and dry, avoid oil-based products that may block tanning solution absorption.
How would you manage a client allergic reaction to lash glue?
Stop service, remove lashes, apply cold compress, refer to medical professional
Explain how to follow infection control procedures.
Clean tools, disinfect surfaces, use PPE, follow hygiene protocols