ACC Orders/Emails/Tracking
To place an order for a customer , I start with what button on the details screen of SalesForce?
What "Customer ACC Order"
How long is our test r practice period before a customer is live monitored?
what is 7 days
The only time I want to select the "subscriber is moving" button on the monitoring tab in Admin Portal is when?
What is the day the customer is moving
What is the first thing that is SET-UP on a v4 blue by ADT system?
What is the HUB
The S30 Base to sensor communication is called what?
What is 345 mhz
If a customer wants to place a device or sensor on their lease as opposed to purchasing, where do you transfer the call?
What is the RETENTION queue
If the permits dept. has had any communication with a customer regarding a permit , where would you find it in SF?
What is a case with "permits" in the subject line
Both my cases in the moving process "Cx is Moving" and "Move Complete" get put where ?
what is in the permits queue
When going to the BBADT Mobile App for the first time what must ALL customers select?
What is CREATE ACCOUNT
True or False: The S30 system has a glass break sensor>
What is TRUE
If a customer inquires about a REFUND , it must mean they have a recent what?
What is an RMA
How do you get customer's monitoring turned on?
What is write a case for the the customer's request to be live monitored and put that case in the permits queue.
Where do I update the address if the customer is moving?
What is AP on the MONITORING TAB
On the v4 the HUB to sensor communication is called what?
What is ULE (Ultra Low Energy)
On the S30 system we suggest that the Base be hard wired to the customer's what?
What is ROUTER
To track an order for a customer, I go to the order they are referring to on the orders tab, then I select what button at the top of the order page in SF?
What is ORDER DETAIL button
What do we need from a customer once they retain a permit?
What is the permit number and effective date
After putting a customer in a "MOVING STATE" in AP , what must I tell the customer to make sure they do?
What is THEY MUST CALL IN ONCE THEIR MOVE IS COMPLETE!
The v4 Hub can be placed anywhere in the the customer's house or apartment where there is a power outlet and a strong what?
What is Wi-Fi Signal
Fill in the blank: The S30 base is equipped with what type of SIM card as aa cellular back-up and may need a ____________,
to currently get a cellular signal.
What is a CELLULAR BACK-UP BRIDGE device
Before sending an email to a customer in SF , what is the first thing I change?
What is the sender from my email address to support@bluebyadt.com
If a customer doesn't remember receiving an email about needing a permit, but you see one in SF what is your next step
What is FORWARD the EMAIL to them.
What should the subject line in your 2nd case be , once the customer is in their new house or apartment
What is MOVE COMPLETE
The v4 system , as well as blue cameras require what type of network frequency Wi-Fi signal to operate ?
What is 2,4 Ghz
If an S30 customer needs sensors or devices replaced , but they are no longer in stock , you may want to send them to retention to talk about a what?
What is an Upgrade