v4
The v4 system (and all it's sensors and devices) are not compatible with ADT pro-systems nor v1, v2, and S30 systems , because the Hub to sensor protocol is different- What is the v4 Hub to sensor protocol called?
What is ULE (Ultra Low Energy)
What is the most common step for a disconnected Hub?
What is a reset/reboot
1.Locate the red reset button on the bottom of the Hub.
2.Press and Release to Reboot
3.You will see the slash LED flash red and then boot up indicated by a flashing blue (3 seconds blue, 1 seconds off)
What type of WiFi network frequency do we require for the v4 Hub to operate correctly via WiFi?
What is 2.4 Ghz
These are the 5 states that a W/D sensor could show as in AP- What are they?
What are 1. Stuck Open 2. Stuck Close 3. Offline (formerly lost) 4. Low Battery 5. Tampered
True or False:
"All blue cameras have a 2 way talk feature?"
What is True
List 3 devices that the S30 LS system has that the v4 BBADT system does not
What are the: Fire Safety Sensor, Security Tablet, and the Glass Break Sensor
How do i properly turn off or power cycle the v4 Hub?
What is:
1.Unplug A/C power cord
2.Press and release the red reset button the slash LED will flash red and then turn off.
What network security does a customer's network need to have for our system?
What is WPA/WPA2
How is a factory reset performed on a v4 W/D sensor?
What is:
i. Remove the sensor cover
ii. Remove CR2 battery from sensor
iii. Depress tamper switch before inserting battery
iv. Insert battery. The sensor should illuminate the LED once the boot-up/initialization tasks are complete.
v. Release the tamper switch while the LED is illuminated (will be illuminated for 4 seconds). The sensor should then reset to factory default settings and begin searching for Smart Home Hub.
vi. If the customer needs to reboot the device, have them remove the battery, depress and release the tamper switch one time, and reinsert battery.
vii. Place cover back on sensor
If a blue outdoor camera is mounted upside down - what camera setting in AP or the App needs to be adjusted?
What is IMAGE settings - invert image
During set-up the customer must have _______ enabled on their phone to connect the Hub to the BBADT Mobile App
What is Bluetooth
What does it mean when the "slash" LED light is blinking YELLOW/RED on the v4 Hub?
What is - it is NOT connected to the customer's network
If the customer has a blocked port or the port they are using for the Hub WIFI connection is a duo port (2.4Ghz and 5 Ghz) what would you instruct them to do ?
What is call their ISP (Internet Service Provider)
When a sensor shows up as TAMPERED in AP , what is the first thing you would have a customer try with the sensor?
What is make sure the casing or bracket is on tightly or securely.
Setting when a customer wants their blue camera to only detect motion in a zone?
What is picking a zone in camera settings in Mobile App only
The v4 Hub can be placed anywhere in the home, where their is a strong ________ signal.
What is Wi-Fi
If I see in AP that the customer does not have the latest firmware on their Hub , what would I have them perform on their Hub?
What is a Triple Beep
•It will sound like tick-tick-tick-tick BEEP, tick-tick-tick-tick BEEP BEEP, tick-tick-tick-tick BEEP BEEP BEEP, the customer should then let go of the button.
•There may be additional tick(s) that can be ignored after the triple beep once the button is released
•Total hold time for Triple Beep is about 20 seconds
How would you instruct a Customer to reboot their router?
What is finding and pressing the reset button/switch on their router and turning it off and then back on.
How many times should I have the customer remove and add a window/door sensor, before deciding to replace it?
What is 3 times
All blue cameras are added to the System through a scanned ______ ?
What is a scanned QR code
When the Alarm is triggered, the system will wait 30 seconds before sending a signal to CMS, what are the 3 ways the v4 Hub will try to send a signal to the Central Monitoring Station?
What is 1. Internet, 2. Signal through a cellular tower (via SIM card) 3. Cellular text (via SIM card)
What would we have a customer do to see if they have a blocked port on their router?
What is a Network connection check:
Have the customer log into their app/ Web Portal, have them go to menu, go to settings, enter their master code, select system tests, and view network connection.
If a customer doesn't have any blocked ports and is sure their internet network signal is 2.4Ghz exclusively, what is my next step for a disconnected Hub?
What is have the customer check their upload speed at speedtest.net
How will you know the v4 W/D sensors are ready to pair with the Hub?
What is the flashing blue LED in the sensor
What are the best port numbers for cameras in a customer's router?
What are" 4160, 4162, 554, and 1935