v4
The smart home hub's reset button is located
On the bottom of the hub
What is the most common step for a disconnected Hub?
What is a reset/reboot
1.Locate the red reset button on the bottom of the Hub.
2.Press and Release to Reboot
3.You will see the slash LED flash red and then boot up indicated by a flashing blue (3 seconds blue, 1 seconds off)
What type of WiFi network frequency do we require for the v4 Hub to operate correctly via WiFi?
What is 2.4 Ghz
These are the 5 states that a W/D sensor could show as in AP- What are they?
What are 1. Stuck Open 2. Stuck Close 3. Offline (formerly lost) 4. Low Battery 5. Tampered
What will the cameras LED light look like if the camera is ready to scan the QR code
What is blinking blue
How many decibels is the siren for the base?
85 db
How do i properly turn off or power cycle the v4 Hub?
What is:
1.Unplug A/C power cord
2.Press and release the red reset button the slash LED will flash red and then turn off.
How many mbps does the hub need to connect/stay connected?
2.5 mbps
How is a factory reset performed on a v4 W/D sensor?
What is:
i. Remove the sensor cover
ii. Remove CR2 battery from sensor
iii. Depress tamper switch before inserting battery
iv. Insert battery. The sensor should illuminate the LED once the boot-up/initialization tasks are complete.
v. Release the tamper switch while the LED is illuminated (will be illuminated for 4 seconds). The sensor should then reset to factory default settings and begin searching for Smart Home Hub.
vi. If the customer needs to reboot the device, have them remove the battery, depress and release the tamper switch one time, and reinsert battery.
vii. Place cover back on sensor
If the customer has a low upload & download speed, what resolution should we change their image quality to?
What is 720p
During set-up the customer must have _______ enabled on their phone to connect the Hub to the BBADT Mobile App
What is Bluetooth
What does it mean when the "slash" LED light is blinking YELLOW/RED on the v4 Hub?
What is - it is NOT connected to the customer's WiFi network
If the customer has a blocked port or the port they are using for the Hub WIFI connection is a duo port (2.4Ghz and 5 Ghz) what would you instruct them to do ?
What is call their ISP (Internet Service Provider)
When a sensor shows up as TAMPERED in AP , what is the first thing you would have a customer try with the sensor?
What is make sure the casing or bracket is on tightly or securely.
The outdoor cameras battery lasts an average of ____ depending on usage.
3 months
The v4 Hub can be placed anywhere in the home, where their is a strong ________ signal.
What is Wi-Fi
Where would the customer go to add on the keychain remote in the app?
What is under users.
How would you instruct a Customer to reboot their router?
What is finding and pressing the reset button/switch on their router and turning it off and then back on.
How many times should I have the customer remove and add a window/door sensor, before deciding to replace it?
What is 3 times
How many mbps does each camera need to connect/remain connected?
2 mbps per camera
What is when customers use this mode when they are in for the night and do not expect anyone to enter or exit the home. The system will not provide an Exit or Entry Delay. This mode is also designed to ignore motion sensors and other specific sensors the customer selects.
What would we have a customer do to see if they have a blocked port on their router?
What is a Network connection check:
Have the customer log into their app/ Web Portal, have them go to menu, go to settings, enter their master code, select system tests, and view network connection.
Where would you have a customer check their internet speed? What would you instruct them to do if their upload/download speed is too low?
What is have the customer check their upload speed at speedtest.net & have them contact their ISP to increase their speed.
How will you know the v4 W/D sensors are ready to pair with the Hub?
What is the flashing blue LED in the sensor
How would I perform a factory reset on the outdoor camera?
Have the customer hold down the rubber reset button on the side of the camera for 10 seconds. If they no longer have the rubber button, they can use a pin to hold down the button.