Lesson 1
Lesson 2
Lesson 3
Lesson 4
Hodge-Podge
100

An organization offering several levels of health care on one campus 

Continuing Care Retirement Community (CCRC)

100

Used to thicken sauces and gravies that is made from equal parts of fat and flour

Roux

100

Numbers used by CMS to identify specific guidance for long-term care

F-Tag

100

Recording temperatures without actually taking them

Dry Lab

100

The raw weight, without any pre-production

As Purchased (AP)

200

A written statement of standards for the guidance of both supervisors and employees

 Code of ethics


200

The number by which you adjust each recipe ingredient to arrive at a new yeild.

Conversion Factor

200

The evaluation of un-eaten food items returned for disposal

Plate Waste Study

200

A disease that is transmitted by food

Foodborne Illness

200

HACCP

Hazard Analysis Critical Control Point system is when a particular step of the recipe may be identified as being critical for ensuring food safety.

300

The combined group of professionals that provide input into the care of the client

Interdisciplinary team

300

The final quantity produced after all preparation is done

Edible Portion (EP)

300

The philosophy that most processes can be improved-not just those that are broken

Continuous Quality Improvement (CQI)

300

PHF/TCS

Abbreviation for Potentially Hazardous Food (Time/Temperature Control for Safety); designation of foods that require control of time and temperature for safety

300

What should you do when a resident or guest complains about the meal?

1 Apologize to them and offer a substitute. 2 Report the complaint to the cook. 3 Let Rob know of the complaint

400

An institution that accepts patients who need the skill of healthcare professionals to manage health needs around the clock

Skilled nursing facility

400

IMPS

Institutional Meat Purchasing Specifications

400

The governmental agency responsible for the administration and management of Medicare and Medicaid

Centers for Medicare and Medicaid Services (CMS)


400

Foreign materials that enter food accidentally

Physical Hazard

400
What do you do if a food item is burned or looks unappetizing?
DO NOT SERVE IT. 1 Cooks: should not let any substandard item go to the serving line. 2 Servers: Let the cook know that the food item is not appetizing and ask if there is a replacement.
500

A terminology used by national and state licensing boards for various professions that defines the procedures, actions, and processes that are permitted for the certified individual

Scope of Practice

500

NAMP

National Association of Meat Purveyors.

500

Monitoring existing systems for consistent performance

Quality Control

500

Step in the flow of food which, if not controlled, could lead to an unacceptable health risk for consumers of the food

Critical Control Point (CCP)

500
What does good customer service mean to you?
•Product awareness: What are we serving today-what is on the salad bar? •Attitude: Greeting people with a smile or friendly hello can make a big difference. •Efficiency: Customers value prompt service. •Problem-solving: Customers are looking for assistance, and part of good customer service is fixing problems and answering questions.
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