Sources of Conflict
This word describes a situation of friction or mutually exclusive goals at work.
Conflict
This is the collective refusal of employees to work.
strike action
Employers threatening workers with job loss is called this.
threat of redundancies
Conflict resolution using a neutral third party to help compromise is called this.
conciliation
Avoiding the issue completely leads to this outcome.
Avoidance
Different needs and wants, values, and power are examples of this cause of conflict.
Sources of conflict
This action happens when employees follow every rule strictly to slow down production.
work-to-rule
This means temporarily preventing employees from entering the workplace.
Lockout
What method uses an independent person to make a legally binding decision?
arbitration
When one side gives up for the other, this outcome occurs.
surrendering?
Name one emotional or psychological contributor to conflict mentioned in the unit.
Feelings and emotions
What is the least disruptive method employees use to achieve their objectives?
collective bargaining
Changing employment terms during contract renewal is known as this employer method.
changes of contract
In which method does the neutral party act like a judge?
arbitration
This outcome seeks a mutually beneficial solution for both parties.
Collaboration
Give two consequences of unresolved workplace conflict.
reduced morale and hindered productivity
Which method of industrial action removes goodwill like staying late or answering emails during breaks?
work-to-rule
Why are contract changes sometimes seen as coercion?
Because employees are denied further employment if they do not agree to the new terms.
This approach gives workers a role in decision-making and responsibility.
employee participation and industrial democracy
This outcome results from moderate concern for both parties.
compromise
List four consequences of unresolved conflict stated in the unit.
hindered productivity, reduced morale, inappropriate conduct, internal politics, or reduced collaboration between teams
Arrange these in order from least to most disruptive: strike action, work-to-rule, collective bargaining.
collective bargaining → work-to-rule → strike action
This extreme employer action involves shutting down the business completely when all other methods fail.
Closure
Identify two formal agreements used to reduce conflict between employers and employees.
no-strike agreements and single-union agreements
Give three factors affecting the outcome of conflict resolution.
economy conditions, strength/unity of trade unions, government intervention, media/public opinion, or skill level of negotiators