1
Which of the following is an example of a business situation in which employees might need to use problem-solving skills:
A) A new employee suggests changing an established procedure
B) A manager asks an emplyee to be a mentor to a new hire
C) A supervisor give a senior employee a superior evaluation
D) An employee agrees to work overtime to complete a project
A) A new employee suggests changing an established procedure
One of the roles of ethics in information management involves an individual's right to
A. equity.
B. safety.
C. privacy.
D. dignity.
C. Privacy
Offering to provide additional information after a job interview is often the function of a(n)
A. email question.
B. handwritten note.
C. phone call.
D. follow-up message.
D. Follow-up message
Which of the following is the management function that focuses on matching the appropriate person with the necessary skills for a specific job:
A. Interviewing
B. Coordinating
C. Leading
D. Staffing
D. Staffing
What is a characteristic of an effective persuasive message?
A. Is aggressive
B. Describes a process
C. Summarizes an issue
D. Creates desire
D. Creates desire
9. Which of the following is an ineffective form of nonverbal communication to use while giving an oral presentation:
A. Swaying back and forth
B. Moving around the stage
C. Facial expressions
D. Hand gestures
A. Swaying back and forth
The use of technology in supply chain management often results in
A. improved budgeting.
B. increased efficiency.
C. more human error.
D. decreased efficiency.
B. increased efficiency.
Supply chain network design improves service and reduces cost by aligning purchasing, production, warehousing, inventory, and...
A. marketing.
B. transportation.
C. promotion.
D. the sales force.
B. transportation.
What is Claire doing when she reviews a report that compares the purchase transactions of the company's four largest customers?
A. Conducting a sales analysis
B. Organizing an inventory report
C. Preparing a purchasing forecast
D. Analyzing service performance
A. Conducting a sales analysis
A country’s government changes its policies to enact a trade barrier, impacting companies who do business there. This is an example of __________ risk.
A. currency
B. political
C. internal
D. technological
B. political
An American clothing company manufactures most of its apparel overseas in an effort to cut costs. The company was faced with international backlash and declining sales when one of its factories was found to be in violation of numerous workplace safety laws. This is an example of which of the following global supply chain issues:
A. Time zone differences
B. Language barriers
C. Delivery and shipping delays
D. Accountability and compliance
D. Accountability and compliance
Which of the following actions can help a business protect its digital assets:
A. Giving employees full access to all company data
B. Making an inventory of digital information
C. Backing up key data once per fiscal year
D. Allowing employees to bring their own devices to work
B. Making an inventory of digital information
Although governments and businesses used computers in limited ways for several decades, the development and widespread use of desktop computers emerged in the 1980s in both homes and businesses, drastically changing the way people and businesses interact. What type of improvement does this situation exemplify?
A. Incremental
B. Breakthrough
C. Supplemental
D. Compliant
B. Breakthrough
Which of the following is one of the biggest expenses that employees can help a business to control:
A. Taxes
B. Advertising
C. Rent
D. Payroll
D. Payroll
When natural resources are used to produce a good or service, they become __________ resources.
A. economic
B. monetary
C. financial
D. capital
D. capital
17. Mara recently accepted a job with the Sweet Treat Cookie Company. Her new employer required her to sign a document stating that she will not reveal the ingredients in the company's cookie recipes to external sources. This is an example of a(n)
A. nondisclosure agreement.
B. indictment.
C. injunction.
D. noncompete provision.
A. nondisclosure agreement.
While a U.S. company conducts business in Chile, the value of the Chilean peso fluctuates and depreciates against the U.S. dollar. This is an example of which of the following types of risk:
A. Foreign exchange
B. Security and fraud
C. Geopolitical
D. Competition
A. Foreign exchange
Define Supply Chain Management
Oversees the materials, information and finances as a product moves through the channel of distribution from manufacturer to consumer
A credit account in which the purchaser usually makes a down payment and signs a contract to make a series of scheduled payments and finance charges describes which of the following:
A) Revolving credit
B) Layaway plan
C) Installment credit
D) Open account
C) Installment credit
A characteristic of a simple written report is that it usually is
A. abstract.
B. detailed.
C. formal.
D. short.
D. short.
A business is being sued and is afraid of the negative press coverage that the lawsuit will bring. What might the business choose to do to avoid negative press?
A. Launch a new product
B. Offer a settlement
C. Hire stronger lawyers
D. File its own lawsuit
B. Offer a settlement
What type of law addresses issues that interfere with a firm's right to do business?
A. Criminal
B. Judiciary
C. Tort
D. Environmental
C. Tort
Define Emotional Intelligence
The ability to identify, assess and influence one’s own feelings and those of others.
Pari is considering either arbitration or mediation to resolve a grievance with her neighbor. Which of the following is a possible advantage of using arbitration over mediation:
A. Arbitration ends in a formal decision made by a third party.
B. Arbitration ends when both parties agree to a final decision.
C. Arbitration is non-binding.
D. Arbitration carries no legal consequences.
A. Arbitration ends in a formal decision made by a third party.
Regaining product value is the primary goal of...
A. financial planning.
B. forward integration.
C. reverse logistics.
D. final mile delivery.
C. Reverse logistics.