Metrics
How many hours to call new referral/EE?
within 4 hours
What does BMA stand for?
Broker Market Analysis
What do transferees receive regarding service during or after a transaction?
What do we never discuss with transferees?
Referral fees/Their specific benefits
Who completes and signs the listing agreement and paperwork?
The transferee.
When is the BMA due?
48 hours after appt
What is the purpose of the BMA?
Appraisal/Price Opinion
If an EE seems unhappy about something with their relocation, who should you contact right away?
RELO Dept and/or RMC
What should be included in the subject line of all emails when communicating with the relo dept or RMC?
File # + EE Name + address (if listing)
Where do you find the exclusion clause and offer instructions?
On listing awarded email/attachments in eRELO file/rider package
Marketing time for property on page 6 of BMA?
90-120 days
How many comps are required on the BMA?
3 active/3 solds within past 6 months
Whose job is it to educate the buyer's agent on the relocation offer process?
Listing agent
If an RMC requests utilities to be transferred, who handles this?
RN/BHHS RELO Manager
Whose name goes on the offer as seller?
RMC
How many hours to submit status changes-files in listing, pending, closed status?
24 hours
Is your suggested list price on the BMA a mandatory list price?
No, it is a suggestion. Ultimately the EE decides although RMC may give a cap/range.
What software should you be using to ensure a seamless process for everyone involved in the relo process?
eRELOCATION
Why is it important to read every email thoroughly?
Because each RMC does things differently, which is determined by the corporate client.
What do we cross off on the listing agreement when it comes to commission?
Any additional admin/commission fees.
What should your timeliness be on relocation/referral files?
On time 90% of the time
Who will review, sign, and submit your BMA?
RN/BHHS Relo contact
What is something special you can do to provide red carpet service?
Choose your own answer.
Who should you be communicating with consistently throughout the listing and contract process?
The RMC & Relo Manager
What verbiage needs to be added to the listing agreement and the offer?
It's specific to each RMC. Reference Exclusion Clause on Listing Agreement and Rider package on Offer.