Test Details & Knowledge
What tests do we administer?
Accuplacer-ATB, Accuplacer-ESL, Accuplacer-AAF, SIMnet-CIS200, AL&L Department Local Assessment, CIS Challenge Exams
What must students have in hand when arriving for check-in?
A valid photo ID and electronic devices to confirm powered-off and for pouching
Why must all computers be prepared before students arrive?
To identify technical issues, allow flexibility in seating, and accommodate last-minute additions
What step should be taken if a voucher is expired?
Open Accuplacer-Manage vouchers to edit the expired voucher and extend the expiration date.
What are signs that a student may be using smart glasses?
Thicker frames, LED indicators, and visible camera lenses
What tests are timed?
ESL-Writeplacer, CIS200, CIS Challenge exams; AL&L Department Local Assessment.
What are the acceptable forms of photo ID for testing?
Government or school issued IDs e.g. Driver’s license, passport, state ID, college ID, military ID, permanent resident card
Name two common tech issues to look out for during setup.
Frozen screens; networking/internet issues, Accuplacer not automatically launching; broken hardware
What should you do if a voucher is invalid?
Confirm the student’s login information matches the roster, then check CUNYFirst for updates.
What should staff do if they hear a phone ringing during a test?
Identify the source, enforce the electronics policy, and document the incident if necessary
Which tests cannot be saved/finished later?
ESL-Writeplacer, Accuplacer-ATB
What should you do if a student’s Date of Birth (DOB) on their ID doesn’t match the roster?
Verify with CUNYFirst or escalate to a coordinator for confirmation
What browser should Accuplacer automatically open in?
Google Chrome
What information must be reviewed on the roster during student check-in?
Status, modality, seat, test date/time, EMPLID, name, DOB, branching profile, voucher/pass, email, notes, ISR status
What is the rule for wearable tech during testing?
All smart devices must be removed and stored; staff must check wrists and scan for smart glasses.
Which tests require a manual timer?
AL&L Department Local Assessment, Accuplacer-A2-ESL WP Untimed
List the steps in the check-in protocol from ID check to seating.
ID check, electronic devices check, wrist & ear check, distribute & explain worksheets, hang personal belongings, seat student.
What should coordinators do after submitting a service desk ticket?
Save it as a PDF and upload it to the Service Desk Tickets channel with the correct naming format
What note should be added to the roster after sending an ISR?
Add your initials to indicate the ISR was sent
What are examples of serious test violations that must be escalated?
Possession of unauthorized materials, cheating attempts, tampering with equipment.
How many times can a student playback the ESL listening test conversation, question & answer choices?
3 times for each
What actions should be taken if a student tries to hide a phone during check-in?
Politely remind them of the electronics policy and ensure the device is placed in a pouch or bag
What is the naming convention for saving service desk tickets?
Ticket Info_Date_Room_YourInitials (e.g., 0922_LL02_DA).
What scenarios should prompt when to add a note to the roster?
If a student arrives late/early for their test, start/end time of manual timer test, if a voucher was expired and updated, if an incident occurred, if a technical issue occurred with details, issues with student information and ID match with details
If a student is engaging in suspicious activity, what are steps you can take to actively proctor?
Stop the student's test session on the exam dashboard and ask to review their workspace and workstation to see of any technical issue. Move the student to a computer where they are more visible to monitor their activity.