This company's quality improvement program is considered the beginning of six sigma.
What is Motorola?
100
This is what forms when when the resources needed to complete a task are limited.
What is a queue or line?
100
Lean creates seamless flow to the customer by eliminating this.
What is waste?
100
Using this sequencing rule, jobs that take the shortest amount of time are scheduled first.
What is shortest processing time?
200
A measure of central tendency
What is the mean, median or mode?
200
This is the acronym for the five phases of a Six Sigma project.
What is DMAIC?
200
The distribution assumed for service in discrete event simulation models.
What is exponential?
200
This is one of the seven types of waste.
What is overproduction, waiting, transportation, inventory, motion, over-processing or defect?
200
An objective function always contains one of these two key words.
What is minimize or maximize?
300
This theorem states that as a sample size from a population becomes sufficiently large, the sampling distribution of the mean will approach normality, regardless of the distribution of the original variable.
What is the Central Limit Theorem?
300
This is a Japanese phrase meaning to avoid inadvertent errors.
What is Poka-yoke?
300
This type of simulation uses random number generation characterized by a probability distribution.
What is Monte Carlo?
300
This term means "change for the better."
What is Kaizen?
300
This type of system requires an "order" before processing will begin.
What is a pull system?
400
This is a measure of the linear relationship between two variables.
What is the correlation coefficient?
400
When using Statistical Process Control (SPC), one should always start by analyzing this chart.
What is an R-chart.
400
This variable represents the arrival rate in a queuing system.
What is lambda?
400
This tool is a big-picture view of a system and includes both value-added and non-value-added steps.
What is value stream mapping?
400
The chapter with this title used all of the tools previously studied to make improvements in the system.
What is Process Improvement and Patient Flow?
500
Finding someone guilty when they are really innocent is an example of this type of error.
What is a type 2 error?
500
In this phase, the team analyzes the data that have been collected to determine true root causes, or which of the many input variables can be best utilized to eliminate variation or failure in the process and improve the outcomes.
What is Analyze?
500
This law states "in a stable system, the number of things in the system is equal to the rate at which things arrive to the system multiplied by the time they spend in the system."
What is Little's Law?
500
The speed with which the customers must be served to satisfy demand for service.