Delivery
Delivery to port Aransas
This requires an email to routing for available days. Minimum fee is 599.99 and routing will determine the days we can go. Once confirmed with the customer, we will email routing to schedule. I use port Aransas as an example, this serves for any quote only area.
Mood base and storage bed
Couple of things, confirm the height of the bed. Most of the time this will cause the mattress to sit very high. Next you will need some sort of foundation, most of the time the plywood decking is the right choice due to the height of the bed.
What should I do with my ticket after the sale?
Once the ticket is audited, take to the back counter and place in 1 of 2 piles (Items taken or No items taken)
What is a benefit to creating a quote in next gen
Higher chance of return guest, email with promo, have information for later
Do As Is items get repaired before going on delivery?
No, they are sold as is and the price reflects that.
What will the delivery team move for the customer.
1 for 1 on the same floor in the house. Very helpful if the move is known ahead of time and is in the notes.
What is the free mattress and kids mattress?
Starling (256) and FOAM4 (79.99)
Out of stock item
Must have line comments or notes in the fulfillment section in the ticket at the time the ticket is written
Sold an item off the floor
Fill out a sold tag and place it on the product (blue tape is helpful). Take a picture of the item and surrounding area and email to sanfloor@bobmills.com. Include the ticket number and delivery date in the email. A sold item without a sold tag is free game.
Customer pickup
Customers have no need to come into the store. Customers should drive to the CPU doors and ring the doorbell or call the number on the sign. Customers tend to get upset when coming in the store for pickup and we send them right back out to drive around the side of the building.
What should I do after taking my customer into sleep spa.
Clean up afterward.
Throw head napkins away, lower bases and put pillows back.
100% Financed Ticket
Must be scheduled for IMMEDIATE delivery. If not scheduled for immediate delivery the ticket would require 10% down
When does TD bill the customer and what is the due date
Customer will be billed on the 15th with the due date on the 9th. If merchandise is delivered on the 16th the customer wont be billed until the following month.
Items sold off the floor or out of the endzone must be delivered in what timeframe.
48 hours for pickup or first available delivery
Who fills out the finance application
The customer
What do sheets count towards?
Mattresses
How can I get 25% of a sale
Follow up with next gen customers
If you follow up and the customer purchased, you will get 25%.
A delivered ticket is safe.
Do we return accessories, pillows, sheets and protectors?
No, accessories are unable to be returned or exchanged.
What is required at the end of the night
Walk your section and fluff. Breakroom trash should be taken out and counters wiped down. Waters should be filled. The showroom and breakroom should be ready for a Bob visit each and every morning.
Customer wants delivery around 10:00am
We cannot specify timeframes. No matter how much we would like to we cannot. Please have customer pick a day that they are available all day. We will give them a 2 hour time window the day before.
What are all of the mattresses in the endzone priced at?
at least 50% off
Merchandise Says ATC of 3/20 but is not to the dc yet. When can I schedule?
Merchandise cannot be scheduled until it is in DC. Leave on CWC until that point.
How can customers pay their TD bill.
Online or over the phone.
We no longer take payments in the store
Where should you be parking when arriving to work?
On a dot or in the 4 handicap rows.