Digital Marketing
Customer Relationship Management
Social Media Platforms
Social Media Strategy
Online Operations
100


It is what you enter into the address bar on the browser to locate a document.

URL?

100


Product, Price, Promotion, and Place

4 P's of marketing?

100

A person who buys or uses goods or services with whom a company should develop a relationship.

customer?

100


The rules and principles that community members must adhere to when communicating on a brand platform.

Community Guidelines?


100


A web tool that creates a shorter version of a full URL.

URL Shortener?


200

digital marketing concept that enables the exchange of attention for value

attention economy?

200

social media web

web 2.0?

200


In social media, it labels what the content is about.

tag?

200


A person or organization with an interest in how a resource is managed

Stakeholder?

200


Saving the web address of a web page so that you can easily refer back to it.

Bookmarking?

300

20% of the customers, generate 80% of the profits.

pareto principle / the 80/20 rule?

300


In the online sense, a type of website model where individual members become part of a broader virtual community.


Social Network?

300


A strategy for managing a company's relationships with clients and potential clients.

Customer Relationship Management (CRM)?

300

A potential customer is often called ____.

prospect?

300


Taking a job traditionally performed by a professional and distributing it to an undefined, generally large, group of people in the form of an open call.

crowdsourcing?

400

The process of improving website rankings in search engines.

Search Engine Optimization (SEO)?


400


Placing the customer at the center of an organization's business planning and execution.

Customer-Centric?

400


The profitability of a customer over their entire relationship with the business.


Customer Lifetime Value (CLV)?

400


Allowing and encouraging customers to drive the direction of a business.

Customer-Driven?

400


A type of website that allows users to post entries on different topics and often allows readers to comment on these posts.

blog?

500

The process of analyzing data to discover unknown patterns or connections

Data Mining?

500

A marketing objective that is specific, measurable, attainable, relevant and time

bound.

SMART?

500


A service that allows you to centralize management of your social media properties.

Social Media Dashboard?


500


A website where users can engage in discussions by commenting on threads or previous posts made.

forum?

500


The process of analyzing data to discover unknown patterns or connections

Data Mining?

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