Managers/Leaders
A respected senior coworker is an example of this.
What is informal leader?
A framework that groups cultures into clusters.
what is the GLOBE framework?
The cultural framework was developed by this social scientist.
Who is Geert Hofstede?
A series of activities a company performs to create a product/service and deliver value to customers.
What is VALUE chain?
It is the ability to recognize, understand, pay attention to, and manage one's own emotions and the emotions of others
What is Emotional Intelligence (EI)?
He/She is appointed by an organization to focus on planning, organizing, controlling.
What is a manager?
A tool used to gain a macro picture of an industry's external environment.
What is PESTEL Analysis?
He found the majority of managers clustered around three core management roles.
Who is Henry Mintzberg?
A model that evaluates a firm’s resources and capabilities to see if they provide a sustainable competitive advantage based on Value, Rarity, Imitability, and Organization.
What is VRIO Analysis?
A type of training that is quick and simple.
What is low-rigor training?
The three major roles that a manager assumes in the organization.
What are Decisional, interpersonal, and informational roles?
A framework used to assess a business’s internal capabilities and external environment to guide strategic planning.
What is SWOT Analysis?
A Harvard Business School professor and leadership expert known for developing the 8-step process for leading change .
Who is John Kotter?
A model that guides successful change and emphasizes leadership, communication, and reinforcement throughout the change.
What is Kotter’s (8-Step) Change Model?
Influences on Communication (4).
What are: Social Influences, Perception, Interaction (attentiveness) Involvement, and Organizational Design?
An individual with authority that comes from an organizational hierarchy.
What is formal leader?
A framework that refers to individuals' ability to work effectively in diverse cultural settings, which involves understanding cultural differences and adapting your behavior and communication to new environments.
What is cultural intelligence (CQ)?
A psychologist best known for developing the ERG theory of motivation.
Who is Clayton Alderfer?
A model with four components to ethical decision making?
What is the ethical decision-making (4-step) model?
Major Channels of Management Communication (4).
What are talking, listening, reading, and writing?
He/She is accepted by followers to focus on vision, influence, and motivation.
What is a leader?
A framework used to analyze the competitive pressures within an industry to assess its profitability and attractiveness.
What is Porter's Five Forces?
He developed a change model that shows organizational change occurring in three phases.
Who is Kurt Lewin?
A model that outlines five stages teams go through as they grow and mature.
What is Tuckman (team development) model?
A two-part theory: the 1st assumes that people dislike work (lazy) and need control (coercion); the 2nd assumes that people enjoy (motivated to) work and seek responsibility (full potential).
What is McGregor's Theory X and Theory Y?