PRODUCT MANAGEMENT
This describes why a customer should buy or use your product.
What is Value Proposition?
Use this approach when you have an existing process that needs to be fully redesigned.
What is DMEDI?
This is a measure of how much variation exists in a process.
What is Sigma?
This is the outcome of testing.
What is feedback?
This is a handy way to identify the root cause of a problem.
What is a fishbone diagram?
This type of analysis helps the team define your product's differentiators and value-add for customers.
This approach involves a lot of iterating.
What is Design Thinking?
Having to walk to the copier to get a form, then walk to your manager to get it signed, then walk to Accounts Payable to drop it off is an example of this waste.
What is Motion?
This technique helps us understand the user's experience.
What is journey mapping?
This tool helps identify potential problems that may occur in a product.
What is Failure Modes and Effects Analysis(FMEA)?
As a member of the Agile team, this person represents the customer, and conveys the customer's requirements and vision to the team.
Who is the Product Owner?
This is a philosophy that focuses on improving flow.
What is lean(or Toyota Production System)?
"Quality at the Source" helps reduce this type of quality cost.
What is the cost of defects?
In this step, we look at a situation as if we are a traveler.
What is the Empathy step?
This chart compares several design ideas on multiple dimensions and is helpful for deciding which to pursue.
What is a Pugh Chart?
In this model, customers pay for a service that they need but do not have time or ability to do themselves.
What is the On-Demand Business Model?
An approach for considering external factors such as social and environmental.
What is PESTLE analysis?
This framework is where everything has a place and is in its place.
What is 5s?
A handy phrase in this step of the process is "Yes, and...".
What is Brainstorming?
This tool captures the system in which a process exists.
What is a SIPOC Diagram?
In financial analysis, this value takes into account the time value of money
What is Not Present Value?
This waste is related to the lean philosophy of "Respect for People".
What is Non-Utilized Talent?
The three types of prototypes include "looks like", "works like", and this.
What is a "feels like"(experience) prototype?
This tool helps us incorporate the voice of the customer into our design.
What is the House of Quality?