Primary/Secondary
This form of primary authentication is preferred (on the service line only).
What is PIN?
What is Physical ID and 2 secondary methods?
This must be displayed on the individuals primary form of physical identification
What is the Individuals US mailing address?
The caller must provide one of these two numbers when calling into a branch
What is account number or TIN/SSN?
The 33rd President of the United States
Who is Harry S. Truman?
This form of primary authentication requires a customer to have a valid US phone number.
What is SMS One-Time Passcode?
A customer wants to withdraw $5000 in the lobby from their personal account - this identification is the preferred method of authentication
What is PIN, OTP and Physical ID?
What is 90 calendar days?
A client has this many attempts to provide their correct passcode
What is 2 attempts?
This annual festival is one the largest holiday parades in Colorado
Festival of Lights Parade in Brighton!
These systems are used to perform verification of signature as secondary authentication?
What are Digital Library and CheckVision?
This method of authentication should only be used if all other methods of authentication have been exhausted or are unavailable.
What is outbound call by bank manager and/or designee?
These establish who the individual is by presenting a physical document
What are primary physical forms of identification?
True or False: You can proactively tell a customer their passcode hint
False - the customer must request their hint
Both of these cities have hosted 3 total Olympic games - which is tied for the most hosted
What are London and Paris?
A customer has their debit card, but claims they do not know their PIN, regardless of the amount the transaction becomes this type of transaction.
What is a high-risk scenario?
This can be used as a secondary form of ID that must be the current semester or trimester (or previous semester/trimester if prior to school year starting)
What is a Student ID card?
What is authentication?
A client disconnects from the contact center during authentication and a "failed verification" note is now on TPSS, the branch must now do what when the customers calls them
What is advise customer they must physically visit a branch with photo ID to be authenticated if this note is present - the customer cannot be helped over the phone until this happens and the note is removed
What is 3?
If a RRB is running a transaction on the service line and then taking the client to their desk the PIN authentication must be noted here by the RRB to ensure proper authentication has been followed
What is notes in TPSS?
This form of ID cannot be used without being in conjunction with a SS or medicare card?
What is Voter Registration card?
If a primary form of identification does not have the current address of the applicant, they must provide one of the following to prove their address
What is
1. Bank statement
2. Investment Account Statement
3. Telephone bill
4. Utility Bill
Acceptable or unacceptable out-of-pocket question:
1. What is the business name and city name of a recent transaction?
2. Where did you use your debit card last?
1. acceptable
2. unacceptable
Jessica majored in this for her first two years of college
What is journalism?