Fire & Safety
When using the fire extinguisher what does the acronym PASS mean!
Pull, Aim, Squeeze and sweep
customer service is whose responsibility
everybody
why do we wear hats to work
to keep hair out of food
never mix ____ and ____ product
cold / hot
always open and close with two people using what procedure
the staggered close procedure
Store flammable materials away from what sources?
Heat
when you greet a customer what should you say?
HI, Hello and welcome to Bojangles
artificial nails are _______
not permitted
when should we store chicken after arriving at our store
immediately
trash must be taken out before when?
dark
What does MSDS stand for?
Material Safety Data Sheet
what should customer satisfaction percentage be
110%
excessive _____ is not allowed
jewelry
always prepare and serve your food designate by
_____
MIC
true or false : bojangles promotes romantic relationships
false
how much money does the average slip and fall cost Bojangles?
7000$
what are we to our customers
bojangles
why do we wear the bojangles uniform
for yours ands the customers safety
after preparing chicken what should you do to tools and work station
wash rinse and sanitize
what should an employee do if the are witnessing or receiving harassment or discrimination
tell your MIC
workers comp does not recommend wearing what type of support
back support
what are 3 out of the seven steps to customer service
greet&welcome, assist, receive / announce&clarify order, suggestive sale, cash transaction, verify order, thank customer, invite them back
bojangles provides what parts of your uniform
shirt, hat, and name tag
make sure you rotate ____ and ____ tubs
cover and tag
refer to ____ for complete harassment and discrimination explanation
employee handbook