Who's Job Is It Anyways?
There’s a police or by-law incident on the property. Who should call it in and then inform NHC afterward?
A) The birds at 130 Centrepointe
B) The police — they always let us know what happened
C) Tenants who witnessed the issue
D) A group text titled “Drama at the Building”
→ ✅ C) Tenants who witnessed the issue
police and by-law don’t automatically update us — if tenants see something serious, we count on them to report it to the right place and loop us in
What is NHC’s current vision statement?
A) Creating communities you’re proud to call home
B) Housing so affordable, even your landlord cries
C) Bringing together people, pets, and plumbing complaints
D) Where every neighbour has a story… and you’re going to know it very well the longer you work here
→ ✅ A) Creating communities you’re proud to call home
When management reviews tenant-facing policies, what are they aiming to do?
A) Make them longer so no one actually reads them
B) Ensure they reflect current laws, staff feedback, and tenant needs
C) Because managers love reading 400-page documents for fun
D) To test their current glasses prescription, just in case they need an eye exam
→ ✅ B) Ensure they reflect current laws, staff feedback, and tenant needs
Who should report tenant concerns through the proper channels?
A) Tenants
B) The neighbour who heard it third-hand
C) Staff using ESP
D) The hallway grapevine
A) Tenants
Which of the following is a core C.I.R.C.L.E. value at NHC?
A) Compassion
B) Client-Driven
C) Communication
D) Connection
B) Client-Driven
The other is Client Driven
Why is consistency in how staff apply policies so important?
A) So we can say “That’s not my job” with more authority
B) To make sure tenants are treated fairly and expectations are clear
C) Because it makes meetings more dramatic
D) So every building has its own unique interpretation of the rules
→ ✅ B) To make sure tenants are treated fairly and expectations are clear
Who trains staff to understand and apply tenant-facing policies?
A) Tenants with opinions
B) Staff training each other using eye contact only
C) NHC Management
D) That one YouTube video from 2009
C) NHC Management
Which of the following is the correct set of C.I.R.C.L.E. values at NHC?
A) Client-Focused, Innovation, Reliability, Communication, Leadership, Economics
B) Compassion, Integrity, Respect, Creativity, Loyalty, Efficiency
C) Client-Driven, Integrity, Respect, Collaboration, Loyalty, Equity (Diversity & Inclusion)
D) Complaining, Instincts, Routines, Coffee, Laziness, Emoji use
C) Client-Driven, Integrity, Respect, Collaboration, Loyalty, Equity (Diversity & Inclusion)
Why is it important for staff to share feedback with management when tenant-facing policies are frustrating or difficult to implement?
A) No need — Gary from Unit 3 will definitely let the office know
B) To help identify gaps and improve policies — or at least ensure the people applying them are heard
C) Because if we don’t speak up, the policies might magically fix themselves
D) So we can all enjoy the group bonding of mutual frustration
→ ✅ B) To help identify gaps and improve policies — or at least ensure the people applying them are heard