Adult Learning
True or False - Adults like to apply what they've learned
True
True/ False: You can hear (brain can comprehend) faster than the average speaking rate.
True.
Which one of these is NOT the role of the trainer:
Manage the environment
Recommend promotion
Manage the process
Optimize participation
Recommend promotion (though you may be asked)
True/False - All conflict has negative outcomes.
False. Conflict can be positive and productive.
Five step problem solving process.
Define the problem
Generate solutions
Evaluate and select solution
Implement solution
Assess outcome
This learning style would like to hear directions read instead of reading them.
Auditory
This makes up the largest percentage of how communication is interpreted.
Body language
OJT is an acronym for...
On-the-Job Training
Competing - no time for discussion
Do any one of these when defining a problem.
Ask why until you get to the root cause.
Do process map to see where the process is broken.
Look at from different perspectives.
Include people with different perspectives.
Other, as determined by judge.
This learning style likes reading Work Instructions.
Visual.
Describe how an open-ended question differs from a close-ended question.
One reason to have a training plan
Stay focused
Make sure you have everything needed
Know what you are going to do
Other, as determined by judge
This conflict management style is effective for building relationships.
Accommodating
Compromising
Rejecting ideas too soon.
Stopping after too few solutions.
No data/ information.
Navel gazing - only looking internally or working by yourself.
This learning style likes to see if they can figure things out before reading the directions.
Kinesthetic or hands-on
Average range of steps that should be in a task.
7 + or - 2
(5 to 9)
This conflict management style takes longer and results in win-win solutions.
Collaborating
When you implement a solution, you should NOT do this.
Go it alone.
One way training adults is different than teaching children
Any of the following:
Adults have experience and knowledge
Internal/external pressures and motivation
Like to apply what is learned
Learning needs to be relevant
Others as determined by judge
Four steps in active listening.
Show that you are listening
Check for understanding
Defer judgement
Be open, honest, and respectful in response
Four questions answered by a well-written objective.
Do what?
By when?
How?
Why?
(any order acceptable)
Hear - hear them out and make sure you understood
Be Uncommon - let them know you understand
Guide - let them know your expectations
Make sure it solved the problem.
If you can't measure it, how will you know it's doing what is expected.
Other, as determined by judge.