GOOF
Can you extend goof after the 5 years?
No, it is only up to five years.
What is the annual fee for Vive financing?
$49
Which Mattresses eco friendly cover is made up from recycled bottles?
Copper Radiance
What must a guest do when picking up in the store is allowed, and what can't we do? Explain?
Guest must be here in the allocated time, before 6 o'clock, must bring their own help, and must tie down and secure their own merchandise. We will not wrap their furniture, it is the guest responsibility to wrap and protect their merchandise.
What's the famous chain one manager wears?
Superman
Can a Guest place multiple Goof claims during one phone call?
No, it is considered to be negligence.
What is Vive's merch ID #22861
$299
Give me the name of all 4 Adjustable Powerbases.
Essential, Auburn, Elite, Ultra
How much commission does a bundle pay?
20%
What is Yolanda's favorite saying?
We've got another special!!!
What is the name of the company that manufactures Bob’s Bed Protectors?
PureCare
What terms and minimums does VIVE have?
6 months $249
12 months $499
How many mattresses are single mattresses on the floor, meaning, there's only one mattress.
Envy, Energy.
How many days does a guest have to return accessories/lamps purchased off the floor?
Three days from the date of purchase.
What must you do after Bob's official greeting? Role Play
Do a placard presentation?
How long do you have to report a goof claim?
30 days
What is the interest rate charged by financing with Vive?
35.99%
What is the most expensive mattress we carry in the sleep center?
Envy.
What days of the week can we deliver to 29 Palms, and what must be done if delivery is on the military base?
Once a week on Fridays, and notes should say must have real ID. We must have the office send an info-path that delivery will be on military base?
Which mattress was given away to guest on the Wendy Williams show?
Prize Gel
Can you add Goof to a web order when it is locked?
No, the customer will have to request before that occurs or wait until after delivery to add Goof using the new process.
Explain what the term deferment stands for to your guest.
Role Play
Name Three King mattresses that are in stock, you have 45 seconds.
Envy, Twilight Plush Firm and Dual, Distinction plush firm and dual, Energy, Copper Radiance Plush Firm and Extra Firm, Signature Gel Plush, Signature Gel Hybrid Plush, Treasure King Boxed Firm!
What must a guest do if they pick up from the store and their items are damaged when they get home? Explain.
Guest must call customer care with-in the three days of picking up their merchandise, explain the damages to their merchandise, and bring it back to the location they picked it up from.
What does the concept of an open floor/closed floor mean? Explain
Closed floor, you must add yourself to the opportunity list and wait for Guest. Open floor, anyone is approachable if you see no guest specialist attending to the guest.