Good Nights Rest
Which one does not belong?
Power Bob Essential, Power Bob Elite, Power Bob Extra, or Power Bob Ultra.
Answer: Power Bob Extra
Name all 5 finance options we have available.
Answer: Wells Fargo, Fortiva, ACIMA, Affirm, and Klarna
True or False: Bob's first started selling massage beds after a really bad motorcycle accident.
Answer: False. Bob's started off selling Water Beds.
True or False: Bob's Goof Proof can be purchased at any time after the delivery has been made.
False: Customer must purchase Goof within 30 days of delivery and must pay 20% more.
True or False: Bob's will haul away a refrigerator for $150 and a end table for $50.
Answer: False and partially True. We will only remove furniture, not appliances.
Which Mattress in our Sleep Center is our version of the Purple Mattress?
Answer: Energy
In order to be eligible for 6 months deferred interest, what is the minimum needed to be financed?
Answer: $249+
Who was the founder of Bob's Discount Furniture, Bob Barker, Bob Dylan, Bob Kaufman, Bob Marley, or Bob Dole?
Answer: Bob Kaufman
True or False: Customer has 45 days from their initial incident to file a claim.
Answer: False. Customer has up to 60 days from their initial incident to file a claim.
If I want a sofa, loveseat and a recliner removed, what is the cost?
Answer: $150 for 1st item, $50 for each additional item ($50 + $50) = $250.
Which Mattress(s) was featured on Consumer Reports?
Answer: Treasure Mattress or Copper Radiance
Bonus: If you can name both.
What is the Fortiva annual fee?
Answer: $79
Name the CEO of the company Bob's Discount Furniture.
Answer: Bill Barton
What are a few exceptions not covered by Goof Protection?
Answer: Odors, Abuse, anything reported after 60 days, accumulated build up of stains, or damage caused by misuse.
Bob's will remove a Mattress so long as the customer requests it. True or False?
Answer: False. Bob's will haul away a mattress, 1:1 so long as the customer's mattress is in a clean and sanitary condition. It is drivers discretion to remove or decline removal of mattress based on these conditions.
What is Bob's Sleep Guarantee?
Answer: Customer must go through a minimum 30 day trial (acclimation period). If they deem the mattress to be too firm or too plush, they can exercise a one-time reselection up to the 90th day. Customer must pay a new delivery fee.
What are the benefits for our Guests in Financing an order?
Answer: Small monthly affordable payments, convenience of paying over time, deferred interest if paid in full by term, $0 down at time of purchase, 1st payment isn't due until 30 days after their order is delivered.
Where is the Home Office located?
Answer: Manchester, CT
Role Play: I am your customer. I am interested in purchasing your Dynamic Recliner. Sell me Goof Protection.
Answer:
If a customer purchases a powerbase, we will remove a powerbase/sleep number according to the 1:1 rule. True or False?
Answer: False. Under our delivery policy, a powerbase can only be removed with furniture removal which comes at a fee.
Name all the benefits of a Mattress Protector.
Answer: Provides a protective barrier against moisture, keeps mattress clean and sanitary, protects against bed bugs and dust mites, breathable fabric will not change texture or work against mattress properties, works in conjunction with our Mattress Warranty, machine wash safe, has a 10-year warranty.
Sell me the Pre-Qualification process.
Answer: At Bob's we make things easy for you. With our Zero-Obligation, Hassle Free, Credit Free pre-qualification inquiry, we can quickly find how much you're eligible to borrow from Bob's Money. Do you have your ID?
What is our Value Statement?
Answer: At Bob's we we deliver value without compromise. We help guests take a place they live into a home they love.
Overcome this customer's objection, "I always buy it and never use it?"
Answer: It can be frustrating when you buy something and don't use it. It's happened to me. With our Bob's Goof Proof it's a matter of when you use it as opposed to if you'll use it. Accidents do happen and it's nice having the protection for those unforeseen dreadful incidents.
If a customer is having a Dining Table and 8 chairs removed, how much will their out the door cost be?
Answer: According to our furniture removal rule, customer must pay $150 for the table, $50 for up to 4 chairs, $50 for 4 additional chairs totaling $250 for this scenario.