Tellers
5000 or more, new account, when clients ask
When do we hand out the new account flyers?
After a robbery, we meet up here
Where is the back of the publix garage
WAIT! STOP! DONT ENTER! CALL TYCO!
What is the red tile?
International $60 Domestic $65
What are business wire fees?
2 forms of ID and a signature verification for a wire
What is a wire over 2500?
2 Forms of ID when cashing a Suntrust check for $50 for who?
What is a non-client
Walk outside to show your not under duress
What is the first all clear signal?
The manager is in the branch alone
What is the white tile?
Terms, collateral, and closing costs
What is the HELOC disclosure?
After handing out the flyer we can handle the IRA in branch or 50000 or more via FA or less via CAC
What is the DOL Fiduciary rule?
True or false we only close office monday through friday
True
Check 2 IDs one green one blue. One is employee ID one is given daily
What is the Brinks ID verification method?
True or False Sharhonte wanted to verify a wire for me but doesn't have a pin. Carlos can let her use his
FALSE
At the time of account opening, account change, or if they ask
What is the new account kit?
We do not. But if we receive any we contact the contact the client and keep it in dual control for 30 days
What is the hold mail policy?
True or false withdrawal for only $10 with a teller doesn't need a slip only a debit card
FALSE needs ID
lightstream, balance inquiry, confirming last check deposit
What are 3 things we can do over the phone for a known client?
Premise, vault, and atm
What are the tyco alarms?
We reconcile these at the end of every day
What are signature cards?
This list is where you find any and all document exceptions
What is the ADE list?
Can you verify your OLB username? Can you tell me the last deposit on the account?
What are challenge questions?
The color is subject to change every quarter
What are the all clear tiles?
L.A.S.T.
What is the client resolution model?
This acronym is commonly used to explain whats in the new account kit
What is PROFFIT (bonus 200 if you can explain them)
Death, disability, and bank error
What are IRA fee waiver exceptions?