Crucial Conversation
List 2 ways of spotting crucial conversation.
Physical signals
Emotional signals
True or False:
People who prefer Sensing like to take in information that is real and tangible. They pay close attention to what is going on around them and are especially attuned to practical realities.
True
True or False
Empathy is sharing the feelings or interests of another person
False
Fill in the blank:
As people begin to feel unsafe, they move either to _______ or to ________.
Silence or to Violence
Give 2 examples of when a crucial conversation might occur?
Ending a relationship
Asking a roommate to move out
Talking to a coworker about a personal hygiene problem
What MBTI preference does this characteristic fall under?
Work out ideas by reflecting on them; tend to be private and contained
Introversion
Fill in the blank:
A realization that unless we learn new behavior, we will be at disadvantage is ____________ anxiety.
Survival Anxiety
What are the 2 paths to action when mastering stories?
See and hear
Tell a story
Feel
Act
What are some tools to consider when having crucial conversations?
Talk
Listen
Act
Give 2 examples of characteristics that fall under Judging.
Scheduled, organize their lives, systematic, methodical, make short- and long-term goal, like to have things decided, try to avoid last minute stress
What is the equation for Empathy?
Empathy = Acknowledge the emotion + Understand the unmet needs
What does FAE stand for?
Fundamental Attribution Error (We judge ourselves by our own intentions, and our own intentions are always right/good/perfect)
List 2 ways of how we can handle crucial conversations?
We can avoid them
We can face them and handle them poorly
We can face them and handle them well
Define Feeling and give an example of a characteristic that falls under this preference type.
People who prefer feeling like to decide things by considering what's important to them and to others involved. They enjoy appreciating and supporting others and look for qualities to praise.
Ex: Empathetic, compassionate, fair, tenderhearted, etc.
What is the main inhibitor of humble inquiry?
The culture we grew up in
From the ABCDE model, what do the letters stand for (Name 3).
Activating Event or Adversity
Beliefs (self-talk)
Consequences (feelings and behavior)
Dispute, Debate, Discard Deny
Effect or Energy
Define crucial conversation.
A discussion between 2 or more people where (1) stakes are high, (2) opinions vary, and (3) emotions run strong
What are the 4 MBTI preference pairs?
Extraversion – Introversion
Sensing – Intuition
Thinking – Feeling
Judging – Perceiving
What are the forms of inquiry (List 2 out of 4)?
Humble
Diagnostic
Confrontational
Process-oriented
What’s the name of this class and the number?
507; Group Dynamics and Team Leadership