True or False: Coaching is only meant to fix bad behaviors
False
100
True or False, accountability can only be give from a Supervisor or Manager to a line level employee?
False (peer accountability)
100
Name three Items you should bring to an interview?
(Several apply) Resume, 30-60-90, Pen, great attitude, SHOW ME BINDER etc....
100
What does SEL stand for?
Sales Experience Leader
100
What scorecard can employees look at to see their NM/per Hour or Rev/Hour
IST (individual sales reporting)
200
What document do you use to document a coaching?
Selling Skills coaching form
200
What document is used with each employee every month to set up expectations for the coming month?
ACR associate accountability review
200
When asking about an opportunity which of the following is a better answer: Time Management or Product Knowledge
Time Management
200
If an employee calls for a manager and has a customer issue who should respond?
CEL (customer experience leader)
200
What score card do you use to see how the sore is doing sales wise each hour?
Daily Business Tracker
300
What is the permission question relating to?
Introducing the CEW/Rec Sheet
300
True or False Coaching is a form of Accountability?
True
300
What is a good question to ask at the end of an interview?
(multiple)
300
What does a code Yellow pertain to?
Theft in progress
300
What does ASP stand for?
Average selling price
400
"Have you heard of Geek Squad?" is on what portion of the coaching form.
Selling the Solution
400
Who can have a conversation about accountability?
Anyone, everyone
400
Daily DOUBLE!!!!!!!!
Who can show me a complete and organized show me binder?
First person wins 800 pts!!!!
400
What is a code ADAM?
Child is missing
400
You can find information on NPS breakdown on which scorecard?
CSI
500
Name all five sections on the selling skills coaching form.
Welcome
Asking questions to understand
WOW
Selling the solution
Thanks and appreciation
500
What is the name of the document used when an employee is out on a written warning?
PCR (performance counseling record)
500
This question is asked in every interview with an external candidate.
Say you are a GM and you have proof one of your employees stole a POP. Would you PCR them or submit them to HR, for termination
Termination, if they steal something small you never know what will escalate
500
What is the main responsibility of a SEL
Teach Coach and Train
500
Bonus Daily Double!!!!!
What report would you look at to see what percentage of Audio, video, services, and GSP is attached for an entire department?