Product
Which car color is available on the Premier trim ONLY?
Silver Ice Metallic
What are the 2 clear EV markets?
Lux EVs and Non-Lux EVs
How many states currently offer some form of EV incentives?
Double points for naming 5 of the states
14
CA, CT, DE, MA, ME, NY, OR, PA, TX, VT, NJ, CO, LA, WA
Where does a majority of EV charging occur?
The home (75-85% of charging)
What are the 2 key messages to keep in mind when talking to customers about the Bolt EV?
Its simple and its smart
What is the one free flow accessory you should always suggest to customers?
DC Fast Charging capability
What are three of the key purchase reasons for EV buyers?
Vehicle range, fuel type, environmentally friendly, gas or kWh mileage, overall TCO
Why doesn't Bolt EV have access to the Federal Tax Credit of $7,500?
Only available for the first 200,000 EVs that any OEM produced, GM passed 200k cumulative sales with the Volt and Bolt EV last year
How long is it supposed to take my Bolt EV from a completely depleted battery with a Level 2 charger?
About 10 hours (on the 32 amp AC setting) or about 25 miles per hour
What are 2 internal resources we can direct customers to for additional information?
Potential Answers: Living Electric site, Bolt EV MOV page, Bolt EV Academy videos, Bolt EV catalog, social channels
What are the three most popular trim/package options for Bolt EV?
Premier Loaded (33%), LT Loaded (25%), LT w/ DC fast charging (17%)
What are three adjectives/demographics/interests you could use to describe the majority of EV buyers?
Potential answers: educated, affluent, male, high HH income, middle-aged (35-55), white collar (architects, doctors, engineers), suburban and urban, sustainable, tech saavy
What are the 4 types of EV incentives in the states that currently offer them?
Double points for most popular type
Rebates – point of sale, rebates – post sale, state income tax credits, state sales tax exemptions
Rebates are most popular
For an average commute of 40-50 miles per day, how many kWh will people need to recharge their Bolt EV?
10-15 kWh
Bolt EV has a 66 kWh battery and, on average, can go 3-4 miles per kWh
What are the 4 package options available to customers for both trims?
Comfort and Convenience Package, Driver Confidence 1 Package, Driver Confidence 2 package, Infotainment package
How can I tell the difference between the LT and Premier trims? (What are the 4 exterior differences?)
Roof rails, turn signals, door handles, wheels
What are three of the top reasons for purchase for consumers that decide to buy a Tesla?
Potential answers: Fuel type, technical innovation, environmentally friendly, vehicle range, fun to drive, safety features, self-driving, kWh mileage, value for the money, prestige, vehicle reputation, quality of vehicle, power and acceleration
What are two resources we can point customers to so they can check incentives in their area? (Utility company incentives, state/local governments, special electricity rates
Potential answers: Plugstar, ZappyRide, Go Electric Drive, Living Electric, Department of Energy site
Where can Bolt EV owners purchase a Level 2 charger?
Through Chevy accessories or through an online retailer like Amazon
What is the one resource we're NOT allowed to share with customers?
Brand HQ (they don't have access anyway, not approved for advertising purposes)
Name 3 new features or performance improvements on the 2020 Bolt EV
Potential Answers:
Improved range (238 to 259, change in battery chemistry increased capacity)
Improved performance in mild and cold temperatures
Charge up to 100 miles in the first 30 minutes at mild temperatures*
Up from 90 miles in prior years
150 percent more miles in the first 30 minutes at cold temperatures*
HD Rear Vision Camera
HD Surround Vision Camera
Gen 2 Full Display Mirror
New pedestrian alert system
Removed PEPs buttons from rear doors
New grille
What are 3 of the top reasons why customers do NOT consider buying or leasing a Bolt EV?
Potential answers: interior comfort/roominess, advanced technology, price/value for the money, exterior styling, charging time, driving range
Can you describe the types of incentives offered for 3 states as they relate to the Bolt EV?
What is the typical cost for Level 2 charging installation and what are the factors that can influence this cost?
$500-$1,000.
Factors: labor, utility and electrical upgrades
What is one internal resource you should direct customers to with questions beyond simply Bolt EV product information? (Ex: types of charging, installation, benefits of an EV lifestyle, customer stories)
Living Electric site