The Dog Ate My Homework
Tool Time
Ticket Masters
Where do I...?
Ultra Virtual Zoom
100
An instructor didn't do this if they do not see grades in their gradebook for a quiz.
What is enable automatic grading?
100
The tool used to provide course structure and materials to students in BOLT.
What is Content?
100
Tickets for the IMDC are entered into this helpdesk system.
What is Freshdesk?
100
This is where you go if you want to add pdfs and other documents for students to access
What is Content?
100
This synchronous tool is accessed via the Navbar Communication menu.
What is Zoom?
200
If students in the Classlist can not see the course in BOLT, the instructor did not do this.
What is make the course active?
200
The tool in BOLT which records and displays student achievement.
What is Grades?
200
These personal identifiers are always included by IMDC staff in the ticket's Subject.
What are initials?
200
This is where instructors go to add grade items to their gradebooks
What is Coursework > Grades > Manage Grades?
200
This synchronous tool is added to Content via Existing Activities > External Learning Tools.
What is Collaborate Ultra.
300
If students do not see values for grades, instructors did not do this.
What is set Org Unit Display Options in Grades?
300
The tool in BOLT which allows instructors to copy old course content into new courses.
What is Import/Export/Copy Components?
300
This is the most important piece of information BOLT Support can get from a customer.
What is bloomu email address/HuskyID?
300
This is the central location where instructors can put questions for quizzes and surveys
What is Question Library?
300
This synchronous tool is going to be our official synchronous tool starting in summer 2018
What is Zoom
400
Students are presented with a message that they can no longer make changes to a quiz when they are found to be this.
What is over the time limit?
400
The tool in BOLT which can be used to organize course content and files.
What is Manage Files?
400
This happens when you start typing a customer's name.
What is search and autosuggest?
400
This is where instructors can go to review student papers and give students feedback.
What is Evaluate Submission?
400
This is where instructors can set up meetings and modify settings for Zoom meetings.
What is https://bloomu.zoom.us?
500
If students identify an incorrectly graded quiz question, instructors can do this after students finish taking the quiz.
What is update a question score?
500
The tools in BOLT used to track student engagement
What are Class Progress and Completion Summary?
500
BOLT Support does this to a BU Help Desk ticket when customers require a password reset.
What is CC helpdesk?
500
This is where students can go to see an overview of their learning in a course.
What is Progress?
500
This setting needs to be toggled when instructors can't see recordings in Ultra.
What is they need to adjust the Filter by settings to be Recordings in a Range and select the correct dates to see older recordings.
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