Website
Where can I find the Happiness Guarantee?
At the very bottom of each page, ZD guide.
If the customer wants to exchange 4 socks and 1 T-shirt, should we ask for the items or he can keep them?
As we have a T-shirt, we should need to send a return label and ask what the customer wants instead, and leave a note on Shopify, then explain to our customer when he will be reached out with his new order.
How can we find a customer on Shopify?
Name, address, order number, last 4 digits of their card, last name, email.
Who is taking care of our new platform? NetSuite
Obed and his special team
Name all the supervisor
Raul
Jose
Miguel
Martin
Salvador
Hector
Where can I find the organizations that donate Bombas donation socks?
About us, giving directory
How can we provide a Return label to a Customer in Canada?
WE CAN'T.
When do we need to leave a note on Shopify?
Exchange, refund, new order.
When do we need to escalate a ticket or call?
Cancelation
Parcial refund/refund
Change
When is my Birthday?
November 18th
How can I apply to become a giving partner?
Help, our mission, giving, How can I apply to become a giving partner.
Whenever that sweet doggie is RUFF with a pair of Bombas.
How can we create a new order for a customer and he will receive an invoice just to pay his new order?
Pick the items that the customer wants
Select the correct size, color
Email invoice
What is the difference in our return&exchange policy in orders placed before October 1st?
We don't have any difference, we only need to fill the Google form.
Name a common mispronunciation of our Brand (Bombas).
Bombays
Bombus
Bombs
Bambass
What is the next size that you would suggest to our customers for a youth?
Small size from the Woman's section
When should we say NO to one of our amazing customers?
Never!!
Rude.
Racist.
Foul language.
When do we need to remove the checkmark on restock items?
When we cancel an order and create a new one.
What is the correct form that we need to use if we need to escalate a live interaction on our CHT_questions?
Customer email
Shopify Order #
Action to be taken
What Bombas means?
bumblebee in Latin
Could you tell me what names identify sock by sock on our sesame street gift box?
Elmo, Count von Count, Cookie Monster, Grover, Oscar the Grouch, Big Bird.
Please reach out to us at wholesale@bombas.com and we will be happy to assist you with your order.
What is the platform that we are using with Shopify to refund a customer?
NetSuite.
When do we start using NetSuite?
October 1st.
What is my second name?
Fernanda