CULTURE
Latin Countries call it fútbol. In the US we call it?
SOCCER
True or False: Using ACH Tender Type (bank account) are receiving $10 discount on Tablets& Watches as well.
False: Only Smartphones
Business customers get up ____to in credits when they BYOD (smartphone), port-in a number from a competitor, and activate on a qualified unlimited plan. Credits will start within 3 bill cycles. Credit given over 24 months
$600
Can a customer select BTM and also have an alternative ship to address?
Yes or No - Why
No - per AT&T policy if we select BTM - the order will need to be shipped to the billing address.
Latinos and Latinas will get up close and personal, even when meeting for the first time bear hug and cheek kiss.
U.S. greet each other with a __________?
Firm Handshake
On October 21, 2025, customers on the retired Unlimited Your Way for Business plans (Starter, Performance, and Elite) are going to have a monthly increase on
Voice lines:?
Tablet lines:?
Voice lines:$5 per month per line
Tablet lines:$10 per month, per line
M7 Pro is Free when purchased on new line with 36 - month installment on AWB rate plan.
Which 2 Rate Plan?
Premium & Advanced
Approximately _______ legacy devices will no longer have access to the AT&T 5G network but will still have access to voice, text, and the AT&T 4G LTE network.
1500
Colombian age of drinking is 18. What age is it for United States?
21
Effective on 08/29/2025 - New Discount for AutoPay
Credit Card/Citi Card -
Debit -
ACH (Bank account)
Credit Card/Citi Card - $0
Debit - $5
ACH (Bank account) - $10
Qualified AT&T Internet/Mobility customers (including AIA-B/AWB) can SAVE on their internet OR wireless bill when they have both qualifying internet and wireless services. New Wireless + New Internet, ___________, ________ customer eligible.
New Wireless w/ Existing Internet,
Existing Wireless w/ New Internet customers
What date? will our customer received notification that their device was affected by replacing for AT&T mmWave network update?
October 1st
The most popular bread in Colombia is Arepas. What is the most popular bread in the US?
White Bread
CRU Auto Bill Pay (ABP) customers with ACH Tender Type (bank accounts) are receiving a $5 discount instead of $10.
AT&T is urgently fixing this problem by correcting the SOCs based on the tender type.
How does the customer get their missing credit?
Customer has 3 lines on the Advanced $45 per line (AP/PL). You offered a GA Smartphone.
What is the rate plan rate per line?
How much will the customer pay additionally with their rataplan the 4th line.
Rate Plan per line = $40 per line
(3 lines at $45 = $135) - (4 lines at $40 = $160)
$15 More
When an agent has a Fiber Eligible account. What are they supposed to do to get our attention.
Waive the Green Flag