Amendments
–Customer wants to reduce booking from 5 containers to 3 before pickup. What type of request is this?
– What is a Booking amendment?
–What usually happens if cargo misses cutoff?
–What is a Booking rolling to next vessel?
–What does POL stand for?
– What is Port of Loading?
–Booking entered as 20STD instead of 40HC. What type of issue is this?
–What is an Equipment/booking error?
–Customer says: 'Container not released.' Which team usually owns this first?
–Who is the Equipment team
– Customer requests POD change before container pickup. Is this easier before or after gate-in?
– What is Before gate-in?
– Driver will arrive 2 hours late. What request may be needed?
–What is a Late gate request?
–Name TWO things needed to retrieve a rate.
–What is POL, POD, commodity, equipment type?
–Customer accidentally creates two identical bookings. What issue is this?
–What is a Duplicate booking?
–Customer email says: 'Driver waiting at terminal.' Priority level?
- What is High/Critical?
–Name TWO pieces of information needed for a proper amendment request.
–What is a Booking number and requested changes
–Which is more urgent: next week booking OR driver currently at terminal?
–What is a Driver currently at terminal?
–Why does commodity matter for rates?
–What is Different commodities affect pricing/restrictions?
–Why is missing commodity information dangerous?
–What is Compliance and routing risks?
–Which email subject line is better? 'Need help ASAP' OR detailed booking subject?
–What is a Detailed booking subject
–True or False: Changing cargo weight may impact vessel planning.
–What is True
–What should be checked FIRST before requesting late gate approval?
–What is Terminal acceptance/policy?
–True or False: Rates can expire.
- What is true?
–What should you verify before correcting equipment type?
–What is Vessel space and availability?
–What should always be gathered BEFORE escalation?
–What are Booking details and troubleshooting info?
–Customer says: 'Need changes ASAP.' What is the biggest problem?
–What is Missing booking details?
–Why are cutoff times operationally important?
–What is a Missing cutoff can delay shipment?
–Why is cargo ready date important for quoting?
–What is Rates and schedules vary by timing
–Name one operational problem caused by incorrect booking data.
–Examples: delays, rerouting, billing errors
–Customer is angry because booking rolled. Name TWO things coordinator should communicate.
–What are New ETD and next steps?