Office 101: What’s the Function?
What is the main purpose of an office?
A) To generate profit
B) To sell products
C) To carry out the affairs of an individual, business, or organization
D) To advertise services
C) To carry out the affairs of an individual, business, or organization
What does the World Wide Web refer to?
A) Private company network
B) Business-only social media
C) Multimedia-rich internet resources
D) Global vendor server
C) Multimedia-rich internet resources
What does word processing involve?
Computer-created documents
A preconceived notion that affects how you listen is called:
A) Header
B) Bias
C) Net Pay
D) Feedback
B) Bias
Software used for writing documents is a:
A) Database
B) Controller
C) Word Processor
D) Printer
C) Word Processor
What type of business is owned by one individual?
A) Corporation
B) Partnership
C) Limited liability company
D) Sole proprietorship
D) Sole proprietorship
A private network accessible only to organization members is called a:
A) Internet
B) World Wide Web
C) Intranet
D) Freelancer
C) Intranet
What is information processing?
A) Saving files
B) Decorating reports
C) Turning facts into meaningful info
D) Printing documents
C) Turning facts into meaningful info
Facial expressions, gestures, and posture are all forms of:
Body Language
What is a transaction?
A) Restarting a PC
B) Reading a blog
C) A sale or business agreement
D) Sending an email
C) A sale or business agreement
What does “empowerment” in the workplace mean?
A) Promoting managers
B) Making decisions without constant approval
C) Delegating tasks to interns
D) Following strict rules
B) Making decisions without constant approval
What is the purpose of a firewall in a computer system?
A) To warm up the network
B) Stop viruses from spreading
C) Prevent unauthorized access
D) Open files faster
C) Prevent unauthorized access
What is proficiency?
A) Socializing
B) Learning hobbies
C) Performing tasks effectively
D) Dressing well
C) Performing tasks effectively
A polite greeting and proper tone help:
A) End calls faster
B) Sound robotic
C) Make a good phone impression
D) Confuse the caller
C) Make a good phone impression
What is net pay?
A) Pay before deductions
B) Bonus pay
C) Total gross income
D) Take-home pay after deductions
D) Take-home pay after deductions
What does “professional” mean in an office setting?
Someone who follows ethical and quality standards
What is a relational database used for?
A) Playing games
B) Editing photos
C) Linking data across tables for reporting
D) Searching one web page
C) Linking data across tables for reporting
What does Total Quality Management aim to do?
A) Cut staff
B) Create fun offices
C) Maintain high work standards
D) Handle complaints only
C) Maintain high work standards
Why is feedback important?
It helps improve future presentations
Type of report used to compare bank and company records:
A) Intranet
B) Spreadsheet
C) Bank Reconciliation
D) Memo
C) Bank Reconciliation
What does “customer focus” mean?
Fulfilling customer needs and wants
Which of the following is hardware?
A) Microsoft Word
B) Email address
C) Printer
D) Software update
C) Printer
What are employment projections?
A) Sales charts
B) Office training tools
C) Job market forecasts
D) Marketing plans
C) Job market forecasts
Transferring a call after checking who and why they’re calling is called:
A) Filtering
B) Screening
C) Forwarding
D) Merging
B) Screening
A tool that helps organize ideas visually for a presentation:
A) Net Pay
B) Header
C) Storyboard
D) Transaction
C) Storyboard