Office 101: What’s the Function?
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Office Tools & Tech Talk
100

What is the main purpose of an office?
A) To generate profit
B) To sell products
C) To carry out the affairs of an individual, business, or organization
D) To advertise services


C) To carry out the affairs of an individual, business, or organization


100

What does the World Wide Web refer to?
A) Private company network
B) Business-only social media
C) Multimedia-rich internet resources
D) Global vendor server


C) Multimedia-rich internet resources

100

What does word processing involve?

Computer-created documents


100

A preconceived notion that affects how you listen is called:
A) Header
B) Bias
C) Net Pay
D) Feedback


B) Bias

100

Software used for writing documents is a:

A) Database
B) Controller
C) Word Processor
D) Printer

C) Word Processor

200

What type of business is owned by one individual?
A) Corporation
B) Partnership
C) Limited liability company
D) Sole proprietorship

D) Sole proprietorship

200

A private network accessible only to organization members is called a:
A) Internet
B) World Wide Web
C) Intranet
D) Freelancer

C) Intranet

200

What is information processing?
A) Saving files
B) Decorating reports
C) Turning facts into meaningful info
D) Printing documents

C) Turning facts into meaningful info

200

Facial expressions, gestures, and posture are all forms of:

Body Language

200

What is a transaction?
A) Restarting a PC
B) Reading a blog
C) A sale or business agreement
D) Sending an email

C) A sale or business agreement

300

What does “empowerment” in the workplace mean?
A) Promoting managers
B) Making decisions without constant approval
C) Delegating tasks to interns
D) Following strict rules

B) Making decisions without constant approval

300

What is the purpose of a firewall in a computer system?
A) To warm up the network
B) Stop viruses from spreading
C) Prevent unauthorized access
D) Open files faster

C) Prevent unauthorized access

300

What is proficiency?
A) Socializing
B) Learning hobbies
C) Performing tasks effectively
D) Dressing well

C) Performing tasks effectively


300

A polite greeting and proper tone help:
A) End calls faster
B) Sound robotic
C) Make a good phone impression
D) Confuse the caller

C) Make a good phone impression

300

What is net pay?
A) Pay before deductions
B) Bonus pay
C) Total gross income
D) Take-home pay after deductions

D) Take-home pay after deductions

400

What does “professional” mean in an office setting?


Someone who follows ethical and quality standards


400

What is a relational database used for?
A) Playing games
B) Editing photos
C) Linking data across tables for reporting
D) Searching one web page

C) Linking data across tables for reporting

400

What does Total Quality Management aim to do?
A) Cut staff
B) Create fun offices
C) Maintain high work standards
D) Handle complaints only

C) Maintain high work standards

400

Why is feedback important?


It helps improve future presentations

400

Type of report used to compare bank and company records:
A) Intranet
B) Spreadsheet
C) Bank Reconciliation
D) Memo


C) Bank Reconciliation

500

What does “customer focus” mean?

Fulfilling customer needs and wants

500

Which of the following is hardware?
A) Microsoft Word
B) Email address
C) Printer
D) Software update

C) Printer

500

What are employment projections?
A) Sales charts
B) Office training tools
C) Job market forecasts
D) Marketing plans

C) Job market forecasts

500

Transferring a call after checking who and why they’re calling is called:
A) Filtering
B) Screening
C) Forwarding
D) Merging

B) Screening

500

A tool that helps organize ideas visually for a presentation:
A) Net Pay
B) Header
C) Storyboard
D) Transaction

C) Storyboard

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